Lucerne at Lake Brandon Apartments

PLEASE DO NOT BE FOOLED! THESE APARTMENTS ARE HORRIBLE! CUSTOMER SERVICE IS HORRIBLE! STAFF DOES NOT CARE! MOLD/ BUG INFESTED! MAINTENANCE USES GLUE TO FIX EVERYTHING! MAINTENANCE IS NOT RELIABLE!

contacted about Black Mold IGNORED, ROACHES EVERYWHERE, Toxic neighbors, CONSTANT HIDDEN FEES, doesn't abide by their agreements in the lease.

We enjoy living here for several reasons, the top reason being location. The expressway is just a few minutes up the road and there are several restaurants and great places to shop nearby. The staff has always been friendly and accommodating and our neighbors are friendly. It is a great place to live!

We gave this review 5 stars for several reasons. We like the location, it is close to the expressway, great restaurants, and great shopping. It is also surrounded by great landscape so you feel relaxed after a long day at work. We have friendly neighbors and the staff has been friendly as well.

Ugh, I really wanted to like this place. Moving here from West Palm Beach, we did not have much experience which areas or apartments would be of our standards here in Brandon. A little smaller than the previous apartments I resided in when it comes to cabinet and pantry space and the early 2000's entertainment hole in the wall unit is not my thing, but overall the updates on the apartments are nice and everything else we overcame/overlooked. One thing for sure that cannot be ignored is the poor... craftsmanship they took with constructing the building. The NOISE and disturbance from neighbors is unprecedented....I am next to a family that has a terrorizing, screaming child who throws tantrums several times per day and sounds like she is in my living room. Now underneath a new couple who moved in recently and sounds like they have elephants for pets. I understand that they are moving in but to slam things and drag things all through the day and up to 2AM in the morning is not just dreadful, but inconsiderate as well. The only good thing that came out of moving here is that My previous neighbors above me that recently moved (They found a rat in their bathroom cabinet that burrowed from another apartment!), are now life-long friends... How did this happen? We bonded over the noise LOL. I can literally hear when above stairs goes to the restroom, opens the closet or sweeps the floor. The maintenance is quick and courteous, the office staff is meh. Typically nice and helpful.... Except when you have a noise complaint. They seem to brush it off or appear annoyed that you have the audacity to complain, then place letters in every door reminding residents about noise. Not much is ever done. I recently sent an email to them regarding the preparation of the new move in above me asking for them to possibly complete an inspection, because the floor boards are so thin above me, when neighbors walk around above me, my dining room chandelier trembles, but it was ignored....The property is kept pretty clean. I am thankful we only signed an 11 month lease. I just wished I saw the signs before moving in. I work from home and it becomes difficult to talk with my customers or conduct a conference call with the constant interruptions around me. Your home is supposed to be peaceful, this is by far the opposite. I know what to look for the next time around and sad to say it will not be here. Lee mas