27/8/24
Verified Renter
Courtney Trace is a beautiful apartment complex and the layouts and community itself is really nice. I have had some minor maintenance issues which were resolved quickly and efficiently with maintenance. The maintenance manager is a really nice gentleman and I think the maintenance here is top notch considering they are understaffed at the moment. My only complaint is that it is impossible to get in touch with any member of the office via phone. In order to have a conversation you must visit the... front office. I was given the wrong apartment when I first moved in and then had to have that changed which cost me unexpected moving costs but I was pleased with the apartment they switched me to. However, there has been no access to amenities since I’ve moved in 8/7 due to a lightning storm they say has affected the front box. This lightning storm was back in the second week of July and it is almost September and I still do not have a key to access the gym or the pool and the gates cannot shut at night either. No one has gotten back to me on this issue. I have also noticed that old charges from the apartment I was supposed to move into in July have been charged to my account and not removed. I have called, left voicemails, and emailed about this and no one has gotten back to me. I will likely have to make a trip to the office to get this rectified. I am assuming this might also be an understaffing issue as many of the office members have said they also work at the community across the street. All in all, I do like this complex, my unit is beautiful, and the location is very prime. I would just like communication with the front office to be better and a bit more proactive, as well as have something done so the entire community can have access to the amenities we pay money to have access to. Definitely move here, but be prepared to have to put in a little elbow grease with getting everything set up properly.
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