Sole at Casselberry Apartamentos

You will spend all your time waiting for a response. No one EVER answers the phone and if they do it’s with a promise to call back but never do. Heed the warnings management isn’t even available and they will take your money.

This apartment complex, had the worst PM I've ever dealt with. I've honestly have not had to deal with many, or had many interactions with other PM because I didn't have so many things go wrong. Ac was broken for a month, never could get ahold of the staff. After 3 weeks of calling and going to the office I was told to request maintenance through the app. It took another 2 weeks. My car was towed 2 weeks into living here because there car registration app was not working, I was emailing back and... forth with the office letting them know I was having issues, they still towed it. Lee mas

I moved in 3 days ago and I already can't wait to move out. I get home very late at night from work and when I tried to find parking my first night, I had to wait in my car for an hour before finding a spot 3 apartment buildings down. I went to the front office with my concerns just to be told that waiting for parking is normal in apartments and that parking is available near building 1- I live in building 8!!!!! I cant walk 7 buildings at 2am! Front office said they can't guarantee safety.... WHAT!!!!! That's exactly what a single woman wants to hear. I'm so disappointed that I even signed a lease here. I would never recommend this place- first because of parking, and second because of the poor management. I was offered to be put on the wait list for a garage- but I don't want to pay and extra $120/month for something that should be standard. The parking management company they've hired for these apartments are so strict, I've already had 2 warnings in 3 days!!! Literally am hiring a lawyer to see if I can break my lease because I cannot do this for an entire year. DONT MOVE HERE! You will regret it. Lee mas

Would not recommend. The new PM Christine is completley unprofessional and should not be in her position. She is disrespectful, unhelpful, and does not take responsibilities for her own mistakes. She said that I was lying about contacting the office! Do not bother with a place that cares so little for their residents.

Place was great when it was Bainbridge, new management is the worst I've ever seen. They are taking a really nice property and running it into the ground, while simultaneously treating tenants like garbage and raising rent. The staff is terrible, and they do zero property maitenance. Even when you call repeatedly. That is when you get through, since sometimes they don't answer, and there is no voicemail option, and they never respond to e-mails. The inside of the apartments are nice, and the... grounds and amenities are still doing ok, but with the lack of upkeep they will be run into the ground pretty fast. Don't waste your money on this over priced disaster. If they get new management that isn't ZRS it might be salvageable, but for now, look elsewhere. Lee mas