CITRUS TOWER APARTMENTS

The apartments are clean, well maintained and have a comfortable layout.
What by far makes this apartment community a 5 star rating is the staff! Both the maintenance staff and the office staff are so very helpful and friendly! If you have a question - they get you an answer! If you have a maintenance request - they come right away and fix whatever is wrong! It doesn’t matter whether it is a holiday, Sunday or an end of the day unexpected AC malfunction. The maintenance staff will quickly and... diligently solve the problem.
Our experience has been that the entire staff goes above and beyond for their community. Lee mas

A black garden snake found its way into my porch. My children and I were very afraid. After calling animal control in a panic and hearing they don't remove snacks, I informed our awesome office staff. To my surprise, they responded "don't worry Jose will come by shortly". Sure enough, JOSE saved the day!!! He captured the snake like a professional and released it back into its rightful home. It totally made my children and I day. It's great to live somewhere with caring, responsive, and BRAVE... staff members. Lee mas

We moved here in July of 2021 and this place was fine at the beginning. However, in the last 6 months or so there has been a rapid decline. I will list them below.

1. Maintenance: Our dishwasher broke three times. Once when we had first moved in. The second time was in September of 2022. It got "fixed." And the third time, in October 2022. We put in a request for maintenance. I got a call about a week later from the leasing office (Beddie) telling me that they were ready to fix the dishwasher.... I told Beddie that both my boyfriend and I work 8 am-5 pm, and we would rather not have them enter our apartment while we weren't home. She tells me maintenance only works until 5 pm. I ask if they can come Saturday. She tells me Saturday is only for emergency repairs. Well, what about Sunday? They're off on Sunday. So what are we supposed to do?

2. Our apartment is above a garage. The owner of this garage has a "sports" car and likes to idle the car while it is in the garage. This happens Mon-Fri at 5:30 AM and happens frequently in the evening and on weekends as well. This results in our apartment vibrating and the sound of the car engine buzzing through our walls. It also causes our place to smell like gas; the smell is so strong that twice now we have had to leave to let our apartment air out. We have contacted the leasing office about this car and the owner at least 5 times to which we are told they will speak to the owner. Finally, we decide to go into the leasing office to speak with someone, after the second time our apartment smelled like gas. We speak to Beddie who says this is the first she has ever heard of the incident. It may be the first time SHE has heard. Beddie knows the owners of the garage/sports car, and seems to be friends with them, she tells us how apologetic the owner is. It was not solved.

3. Courtesy officer: This ties in with the story above. There were many times when the car idling was happening on the weekends at night when the leasing office was closed. We called the CO many times and never got an answer.

4. Aggressive breeds: Our neighbor has an aggressive dog that lunges and barks at other people and their dogs. The dog has lunged and barked at our dog before when we opened our front door to walk our dog. If I see the dog being walked I will wait in my car or inside the apartment. There is a breed restriction. Not enforced.

We will not be staying until the end of our lease and have already started moving out. Do not recommend. Lee mas

I have been here 1 month and I can only give 2 stars because of the lack of parking. I feel like a prisoner in my apartment. You get 1 parking spot and then told to find an open spot....even though there are NO spots! Management tells people to keep your 1 assigned spot open (since you are guaranteed that spot) but for your 2nd car to park in reserved but if everyone is doing that, there are no reserved spots then and the visitor spots are always taken, some by apartment sticker cars or work... trucks. I have asked a few times, what happens if there are 0 spots when we come home, where are we supposed to park and I have yet to receive a response. We now have to play car swap when my husband is at work and drive him back to work during his lunch and pick him up at night if I want to go somewhere just so 1 of our cars is in a reserved spot. It blows my mind that you pay this much for your apartment and you have to worry if you leave where you are going to park when you come back and if you want to have someone over, good luck with them finding someplace to park for a few hours. Either give people 2 designated guaranteed spots or have MORE THAN ENOUGH parking spots for tenants/visitors, not LESS!
This will make me not want to stay here for longer than a year, it's not fair and is VERY upsetting. Lee mas

DO NOT SIGN ANY LEASE!!!!, since I moved into this community i've been told LIES! first they tell me that there is a move in ready apartment, and that I would have 2 parking spaces... before paying security deposit and moving, I was not told about about my change apartment of apartment per contract, they did not inform me ahead of time for this, then last minute they tell me that i do not have the same apartment number, so I had to go through contract again and different move in date which is... unfair and a waist of time. so i let it go, thought positively,
but then when I move in they only tell me that I have only 1 designated parking spot, but that we are allowed to park in parkings that is faraway from my apartment and sometimes there are no parking then i have to park at my work place and I have to get uber to come home.
And in my Apartment washer didn't work from first day. i complain by call and email even voicemail to office as well management company and they never reply to me back. so it's really frustrating for us. it's worth it if i don't need to pay rent. but their rent is too much too.

BETTER FIND SOME OTHER PLACE TO LEAVE.
Lee mas