Vista at Lost Lake Apartamentos

Leasing office staff are truly terrible. Not only is there staff constantly changing but there is a huge lack of communication between them. If you go in to ask one person working they claim to “write it down” or “put it in the system” but nothing will ever get relayed so you end up never getting your issue resolved. Speaking of issues, almost everyone’s washer is broken. I live on the first floor and I can hear when my third floor neighbor down the hall is washing clothes. My washer as well as... my neighbor next to me washer jumps and thrashes around when I’m the spin cycle. My security alarm has never worked since the day I moved in. Today is October 21 2024 and I moved in December 1 2023. I have constantly asked for my alarm to be fixed and they will visit and say “I’ll be back with a part” but never return. I have three lights that don’t work and a fan that doesn’t turn on. Every time I ask for it to be fixed they say they make a work order and I’m never answered. I’ve sent email after email to the front office and nothing is returned. I constantly call the front office due to a new infestation that has occurred. The front office NEVER answers, so as a last result I walk over to the leasing office and have to wait HOURS to be addressed. With my 4 month old son as you can imagine it is very hard to do that. Oh also the power constantly goes out, they’re constantly turning off the water for hours at a time for “testing” The front gates are almost never closed or locked. And when you use the back gate be careful. I got into an accident right at the back gate due to half of it being closed and the other car not seeing me while going through the wrong side. RUN FROM THESE APARTMENTS. At least until there is proper staff and maintenance because it’s miserable living here. Lee mas

Recently stayed in the Corporate Suite for training purposes. Lush Landscape with beautiful views. The staff was very accommodating and greeted us with a smile!

I love my new apartment. Thank you so much Mel. She was very patient. Answered all of my questions and was flexible with my schedule. I had a few personal unexpected events happen prior to move in, Mel was empathetic, kind, professional and made adjustments to help facilitate my complicated out of state move. The management team was wonderful and went above and beyond.

I found an apartment that instantly feels like home, thanks to Mel and the stellar management team at Vista at Lost Lakes.

My dog has always been on flea medicine and has never had fleas until I moved to this apartment. What’s the point of having a dog park if the grass is not treated… I’ve asked many owners with pets if they use the dog park and the majority say no just for that reason. The stairwells have wasp and bee hives and still nothing has been done to remove them; even though some people are allergic. There’s people who smoke week 24/7 and have medical proof they need it but don’t tell you there’s smokers... near you before you move in. So you can not leave the patio door open or go outside on the patio without smelling marijuana. Stairwells are super dirty, windows that are high above and can’t reach were really dirty before we moved in, mold on vents and cockroaches. Trash person some days decide to skip your trash for no reason therefore causing bugs to lurk around your door. Some outlets still don’t work. Paint comes off on floors and showers. People throw trash all over the street. The only good thing is the pool and an option to have a loft. To pay so much money to have all these problems is unbelievable. Wouldn’t recommend!!! Lee mas

When I first got the apartment i was so excited moving from jersey my move in was Nov.. i signed the lease Oct.. a week before my apartment was so dirty dusty windows were disgusting inside and out they spray painted the inside of the toilet as time went by it started to peel into this looking rust around the toilet was yellow very disgusting i didn't move till last week of November they literally had so much time to clean the rugs were not vacuumed they apartment is supposed to be ready to move... in they had nothing but excuses my biggest problem is the front office is very difficult to talk to they lie so much for example the grills they put papers up that they do not work that's a lie a man was at the pool with his kids there were no papers he was curious left came back with meat and grilled few weeks later the papers were up seems they don't want you to use them or use the clubhouses for private events such as birthday partys but if it was a safety requirement due to covid-19 then what about all tenets using the pool with the kids it's just a excuse for us not to use half of the amenities given with all the amount of money we pay for rent here it's quite stupid and very upsetting also let's talk about how first few months your paying for the amount of the lease you choose then months later you get hit with the water bill being put together with rent this is the first time I've ever seen and heard of this i thought I'd get a separate water bill like my light bill because if this is confusing how much your water bill is suppose to be and your rent you was first paying so when u look at the rent for next month you see all these fees that make no sense doesn't really explain why is your water bill coming out higher every month on top of that your statements show other months way before like it's just so confusing now pest control very annoying you go to the portal in the options you put in your request that's wrong with the problem you have for them to only due half the job why put pest control inside and outside especially if it's near the windows the problem is coming from outside never did the man due the pest control outside my windows sadly i'll be renewing my lease 1 more year and im out of here it's to expensive not worth it due to all the amenities you can't enjoy here pools are always filthy the cabanas never look like there are wiped down and clean now for the people speeding around here like if there on a highways my kid almost got hit twice. Lee mas