25/1/24
RKW= DOUBLE utilities and 'amenity fee"!
Has partnered with company out of TX to do water, sewer, etc. Rate DOUBLED!
New Amenity Fee but do not know what or why.
Gates still broken and trash and parking is mess
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1 persona encontrada esto útil
Administrador de la propiedad en Palm Haven at Deer Creek respondió a esta revisión
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. To shed a bit of light on the increased utility, what you may not have noticed is that the service dates are for 1.5 months... as a true up for the months that we did not charge utilities during the transition. Utility bills will stabilize to normal service days in March/April. We will investigate the \"amenity fee\" double charge, so thank you for bringing it to our attention. In regard to trash, we have changed the schedule to accommodate what works best for the community as a whole, adjusting to a Friday night pick up. We appreciate the residents that ensure they keep their community clean and allow us opportunities to give more time to directly servicing the resident needs.
Please feel free to reach out to us of you have any further concerns and thank you.