The Carlton of Fort Myers Apartamentos

I had a terrible experience with Carlton of Fort Myers, both while living there and after moving out. Recently, several wedding gifts were mistakenly delivered to our old address. We haven't been moved out for long so typically I'm sure this happens that something may get delivered to and old address. After calling the management, they confirmed that the packages were there and that we could pick them up. I explained that we were having a destination wedding and wouldn’t be able to pick them up... until after our trip. They assured us it would be fine, but when I went to collect the packages today after returning from our wedding and honeymoon, they magically disappeared. We literally have a voicemail from someone in their office confirming we have them. They claimed they sent them back to the sender, but I have not received any notifications from Amazon or any of our registry stores that they were returned. I shared this with them in person and showed them all of the proof I had and they said its on me that they got delivered there and they have no responsibility. They never called me to tell me they had my package or sent it back right away they chose to tell me they would hold them for us.

They offered no solution and at this point I feel as though they may have just been taken by either the staff or a resident. When you return an item to sender you get the tracking information, I do not have any record of that. Typically I would not make a big deal but these are our wedding gifts that family members purchased for us. It's disgusting that the carlton told us they have them and now they are just gone??

This isn’t the first time Carlton’s management has been shady with packages. Over the 2 1/2 years we lived there, they often claimed not to have our deliveries, despite tracking information showing they were delivered to the front office. Only after we pushed back would the packages suddenly appear. It’s incredibly frustrating and unprofessional.

Beyond the package issues, the living conditions were poor for the price. There’s absolutely no soundproofing, and you can hear everything—from neighbors using the bathroom to sneezing. It's not worth the high rent they charge. Save yourself the stress and look elsewhere!!!! Lee mas

Some places may charge more and for good reason. you will get what you pay for. They are not taking care of the property. Grass is dead. Dog park... Yea, also a joke. We just moved in Feb 2024 and the ENTIRE office staff has already changed. The new management does not answer the phone or respond to maintenance requests, they just close them out and do/say nothing. We moved here b/c a coworker told me she had lived here and now we cannot wait to move. We also just discovered that not only will... our rent go up at the end of the lease, but we will also lose the $250 monthly credit we are receiving. We can rent/buy a house for that rate! These are built of wood, not concrete block and walls are SUPER thin with no sound insulation or absorption. I can hear my neighbors above & below simply "living" in their apartment, closing doors, talking, playing a TV, shutting cabinets, walking, dropping the toilet seat and even being intimate, amongst other things. Also, the cigarette, weed & cooking odors are now wafting inside our unit. Also, the roaches from other units have made their way into our apartment as well. I am sure they will post some copy & paste reply of how they value their residents and care blah blah blah. words mean nothing if they are not followed up with action. Lee mas

The front desk has horrible communication, and they are horrific at record keeping. This place will waste your time, and they aren't afraid to jack up the rental rate by a ton. Save yourself the frustration and avoid them.

Thought people ought to know something I just found out after speaking to the office staff this weekend. We stopped in to check this place out this past weekend and we were informed of the advertised move in credits (currently, $3000) we would have received at the time of lease signing ARE NOT offered on lease renewals. I was told that I could use the credit as a one lump sum reduction for a single month or spread it out through the term of the lease to reduce our total each month. Additionally,... we were told that they do not offer credits to current tenants as this was only a new resident promotion. Which translates to the rent going up when the credits are lost at the end of the lease. I can’t believe they do not offer similar promotions to current tenants, which means we will just be screwed at the end of that lease. If I cannot afford the rent without the credits, then this is not a smart move. Even if the rent rate doesn’t go up, you will be paying more once your lease is up, losing the credits. These large corporate landlords should have caps on how much they can raise rents on current tenants. Also, I stopped and spoke to a resident who confirmed her rent has gone up every year since 2022 (1st year: $390, 2nd year: $310 & 3rd year: $262) and she is going to be moving because the place isn’t worth what they’re charging. Those are big increases that are hard for most to afford and still make ends meet. We will not be moving here. Lee mas

Also, as a 3rd year resident here and a renter by choice, we agree wholeheartedly with the two other reviews stating pretty much what we would say. This place does not appear to reflect the Mahaffey Apartment Company’s management style. The rate increases, deteriorating conditions of amenities and landscaping along with just a different vibe here have sadly made this our final year here. Cigarette butts & mulch constantly all over the sidewalks-the grounds crew used to clean it up weekly, and... after every rain. No longer doing this. We have only seen a lawn care crew here once in over 9 weeks now. The breezeways are filthy. They used to power wash every 6-8 weeks. Now, black stains all over and big chunks out of building walls, roof overhangs are very dirty, stains all up and down the floors. Just gross. All the lighting on the trees and such were beautifully lit when we initially moved in. Now, the accent lighting around the property & post lights around pond just stay on all day & night. One by one, they’re burning out and not working or are covered in mulch. It’s unfortunate to see the decline in the community aesthetics here and stuff as simple as cleaning up grounds is now overlooked. This complex is not aging well and with constant turnover in property staff, no one stays long enough to care for or see any maintenance requests to completion. Heck, more times than not, they just close the request and do nothing. The valet trash is not helpful because the property has a big recycling bin but the valet trash crew who used to take trash and recycling, now only takes trash. The other reviewers are right, there are better values out there regarding price, space, amenities & upkeep. It’s sad that after 2+ years, we must change our review to not recommended. We just do not see things improving here. We hope this changes but so far, just getting worse. Thanks for reading and best of luck to you in your search. Lee mas