Towne Parc Apartments

Dear Anonymous,

Thank you for your feedback. We're sorry to hear about your experience. Please know that we do offer 24/7 maintenance to promptly resolve any emergency issues in your apartment and have a full maintenance staff that lives on-site... that can help with any non emergency issues throughout the week. To assist you, we kindly ask that you submit a work order so we can address the concerns you're facing.

Regarding the internet, each apartment is provided with 500 Mbps upload and download speeds. While the office itself doesn't handle technical issues, we’re happy to connect you with our internet provider, who offers free support unless the issue is related to user error or non-property equipment, in which case a $75 fee may apply.

As for your comment about the space, we ensure that all residents receive a tour of their unit type during the leasing process to familiarize themselves with the layout and size beforehand.

Lastly, we offer free pest control services for any unit that requires treatment. If you're experiencing issues, please notify us as soon as possible so we can schedule pest control and provide cleaning recommendations to resolve the situation quickly.

We hope this clarifies some of your concerns, and we’re here to help if you need further assistance. Thank you again for your time, and we wish you the best moving forward.

Sincerely
Towne Management Lee mas

Hello
Thank you for acknowledging that living at Towne Parc Apartments was "pretty good". As you know it takes a team effort to make your living experience here at Towne Parc pleasurable. Maintenance, Leasing Staff as well as Management. Regarding... your security deposit it would be best to reach out directly to the property manager at manager@towneparc.com so that your particular case can be reviewed ASAP. Sometime various things can happen, for example based on your review made in August you moved out 4 months before that. If that is the case that means that you terminated your lease early since all our leases end July 25th. Most places would actually not issue a refund of security deposit and even charge a cancellation fee for early lease termination. However being honest and being our main priority that our residents have a great experience with us during and after they leave, we actually do return security deposits once another tenant takes over the unit. But since there can be many circumstances and policies that can explain delay in this situation such as : policies, USPS, maybe not even having a security deposit to begin with (which we waive with approved co-signer) or even human error I would encourage you to please reach out to the property manager who will ensure that the situation gets cleared out.
Thank you for your input. We will continue to value our residents opinions in order to keep improving our community. Lee mas

Hello,
Thank you for acknowledging our great office staff, maintenance team and our great resident community. As you know it requires a team effort to run a community and its always great to get recognition. Obviously you had some issues that... apparently were not addressed. The floor in your apartment was the only one that had laminate flooring (we tried it but currently we are only installing wood vinyl planking), however we tried to have it addressed but since it involved moving all furniture out and construction work you agreed not to get this done at the time. Once you left this floor was replaced. As far as the dog park this past year was renovated and there are plans to even make it better in the near future. Sometimes our wish list defers from our needs and even those are executed after all options are discussed and sometimes that creates certain delays while improvements take place. Regarding your A/C there are numerous factors that can cause an A/C to fail but I'm glad our maintenance team was "quick to fix" things when problems came up. Our Laundry Facility was also just recently upgraded to new machines, credit card operated as well as the previously existing sitting areas, TV and WIFI. Laundry Machines are not property of Towne Parc apartments but because we listen to residents issues we immediately started negotiations with Laundry equipment company to get them replaced. Lastly we at Towne Parc apartments have an open door policy in which our offices are open 7 days a week, management lives on site and also is available Monday - Friday from 9am-6pm. Kim (when she worked here) or The Property Manager or any of the Towne Parc staff are ready to help, addressing any concerns that our residents bring up to our attention.
Thanks again for your input. We strive to make our community better daily, Lee mas