Boat House

First start by acknowledging that nobody answers phone calls or emails and if you show up in person you’ll still be treated like an inconvenience for having shown up. People come to view the apartments but don’t take the time to see the back of the units all filled with trash and litter and the broken into mailboxes in the back of the community. I’ve caught people checking my car doors on video and packages stolen right out of mailbox as well as front door with no regard for the security... cameras. The music blasting at all hours of the night in multiple units at the same time will also help keep you up at night and the staff all the way up the ladder to management truly do not care about tenant concerns whatsoever. Will not be renewing here and this is not a safe area by any means. Lee mas

Ridiculously unprofessional staff. Apartment was infested with roaches and ants. Take screenshots or print your lease documents because they will screw you over. I received an email that I would get 100% of my deposit back but they put a smaller amount than I paid in the email and no one will respond to my emails or answer the phones. The corporate office number is “No longer in service”. They owe me $750 dollars and just hope I’ll go away. I’ll have to get an attorney now. Save yourself the... aggravation and ignore this sorry excuse of a business. Lee mas

The place is pricey for what you are getting but so is most places in Jacksonville. We really didn't have any problems with the place until it was time for us to move out. We were scheduled to move out on Jan. 11, they had us scheduled to move out on two other dates, one was Jan. 31, and Jan. 17. In February after receiving a notice of having a zero balance with them we get a bill for $56 for electricity usage for days after we had moved out and returned the keys. Here it is almost April and we... are still trying to get out deposit back. It's sad that after a year of no troubles we are fighting to get back the money they owe us. I could understand it if we were late on the rent or owed for damages or anything but I have 2 forms stating we do not owe them anything. so that is my only complaint with the place. I hope this helps you decide if it is worth renting with them or not. Truthfully I love the staff. The pool was never open, The maintenance were always on top of things during the week and daylight hours. it was just the end crap that ruined the experience for us. Lee mas

The office is full of people that is not competent in doing their job . They take your deposit and when you move out it doesn’t matter how clean you leave it they still keep it .
Is been 90 days since I moved and no one can explain what they charged me for . I was supposed to get a report of the charges and I never received it .

Worst apartments ever! Do not live here, maintenance is so terrible, roach infested even with pest control coming out. Old and weird smells due to not being thoroughly cleaned. Holes in the wall that are covered up and painted over to make it look half decent. As well as false advertisement, apartments does not look the same in person. Better off living in a card board box.