11/9/24
Sinking Ship
My experience at this property over the past 14 months has been highly disappointing. Upon moving into my room, it was clear that the leasing office was not prepared. I found food in the dishwasher, noticeable wear and tear on the cupboards, and scratches on the stovetop. I reported these issues by sending pictures to the leasing office, on the overall condition of the apartment not being acceptable.
The most significant issue during my first week was the lack of water for two weeks. The water... pressure was so low that I couldn’t shower if I was using the washing machine or dishwasher. However, the most frustrating problem was with the air conditioning. The A/C unit consistently failed to maintain a temperature 20 degrees cooler than the outside temperature, which is the standard expectation for air conditioning. Despite multiple attempts to fix it, the problem persisted for months.
I specifically recommend avoiding Room 1304, as the air conditioning issues were never really resolved despite numerous repairs. I reached out to ask if the property management could reach out to me, but unfortunately, they only responded a couple of weeks ago—by which time I had already signed a lease for another apartment and two weeks before my move. This lack of timely communication made me feel as though tenants are seen more as a source of revenue rather than valued residents.
To add to the frustration, I was nearly charged a $15 fee for leaving behind a water bottle and grocery bags when I moved out. The management's attempt to make amends for my experience was a $5 reduction in my express cleaning fee, which felt inadequate given the prolonged issues with the air conditioning.
Additionally, it’s worth noting that there appears to be a high turnover rate among the leasing office staff, making it difficult to establish consistent communication.
In summary, I would strongly recommend avoiding this property. The condition of the building is deteriorating, and the management does not seem to prioritize tenant satisfaction.
Reseña de Apartments.com
Administrador de la propiedad en MAA Town Center respondió a esta revisión
Hi, we welcome the opportunity to turn your experience around. Please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can better understand your situation. Thank you, MAA Town Center