Mirage on Kernan Apartamentos

If your company is under new management, yet your staff continues to display reluctance in answering basic questions over the phone—accompanied by an unprofessional tone of annoyance—it may be time to reconsider your choice of personnel. As someone currently exploring apartments online and making inquiries by phone, I was particularly disappointed with the attitude I encountered during a recent call to your establishment. The employee’s unprofessional demeanor was enough to dissuade me from... considering your property any further.

Their behavior left such a negative impression that I have made a note not to recommend your complex to others. If this is how potential tenants are treated at the outset, I can only imagine the challenges of dealing with such conduct on a regular basis. This kind of environment does not foster trust or comfort and raises concerns about how day-to-day interactions would be handled should I have chosen to lease from your company. Lee mas

The worst place to live stay away. Cars are broken into or stolen

Don’t be fooled by pictures, tours, and especially the front office. When I first moved in everything was in shambles. Apartment was FILTHY, most of the appliances had to get replaced. Fridge smelled like something died in it. Water reeked of sulfur when you take a shower or use the sink. Also if you like company, don’t worry there are PLENTY of roaches, I mean an insane amount. To put the cherry on top, management is beyond useless. I think the roaches care more about their apartment than... management. If anyone even sees this review, just please do not live here, you will be MISERABLE. Also to any students going to UNF, those dorms are GENUINELY BETTER. Lee mas

I’m soooo glad they change these apartment complex to regular housing. When it was student housing it was horrible management was horrible. But since they have gotten new management and change the way they lease it is much better. I love the community and the apartments are very spacious because they converted from student housing. You definitely ain’t gonna get this much space for this price. The staff in the office is great. The manager is very nice and try’s her best to accommodate. Since she... came on board things are getting done around the community. I was scared with all the bad reviews but community has improve. I heard from manager we are gonna have more community activities. Let’s see if they hold their word. Lee mas

The new manager is great and understanding I’m comfortable and have no complaints