Pier 5350 Apartamentos

I had the worst experience with this apartment complex. I was promised that my apartment would be ready in a week and was assured by Gloria that it would be ready for sure. However, on the day before my move-in date, I was told that the apartment was not ready and that Gloria had never even inspected it to begin with.
The manager then informed me that the apartment was in bad condition and would not be ready for an indefinite amount of time. They even tried to pressure me into renting a studio... instead of the one bedroom I had originally wanted.

Communication with Gloria was terrible, as she never answered the phone and I had to physically go to the office multiple times to get any information. When I asked about when I would receive my Welcome letter, Gloria gave me vague answers and never followed through. I was left in a stressful situation as I had to find a new place to live within days.

When I asked for my $150 application fee back, both Gloria and the manager were rude and unprofessional. The manager even questioned if I had the promise in writing, which Gloria had lied about confirming. It was clear that neither of them knew how to do their jobs properly.

I would never recommend this apartment complex to anyone. Gloria needs to learn how to be more organized and communicate effectively with tenants. The lack of professionalism and compassion for tenants' needs is unacceptable. Stay away from this place where do not care if they leave living in the streets.
Lee mas

This place is where nightmares are made from. I have been living here for 4 months now, and I moved into a roaches-infested apartment Never have I ever experienced this. Pest control just came to spray my kitchen area, causing the roaches to move everywhere else, By the way, they just came 3 times as if that's going to do anything. I had to call about my A/C 4 times in just 4 months. Light switches don't work, the dishwasher has molded water in it, the garbage disposal gets jammed, and the sink... and bathroom tub are clogged. To top it all off my stove wasn't heating up, I couldn't cook anything. At least they replaced that but not after I called 3 times about it. So I have to say it's been an eventful few months. I have just 10 more months of this until my lease is up. Lee mas

Do NOT rent here. They enter your apartment without notice. They Do NOT return security deposit when you leave. Don’t waste your time or money! Stay away!

I’ve been living here for a year. However I have been watching the apartment for at least three years before moving in. They didn’t allow me to look at my apartment until the day of move-in. They didn’t replace my carpet, the tub still needs to be resurfaced, the apartments are poorly insulated.

The gates when they work they work great but people ram the gates to get in and there are times where the gates are wide open. There are mountains of poop from animals that never get picked up. There... are roaches everywhere however you can keep them away if you’re a clean person but literally i see them walk around like super casually especially near the dumpster. All of the pools are closed for maintenance. The front office is closed due to A sinkhole you can’t actually go on the pier. There are potholes all throughout the streets leading to the our apartment I can literally hear everything outside from my window.

They went up on rent but haven’t fixed anything. I have a one bedroom one bath and I’m thinking about either moving or upgrading to a two bedroom. Because my one bedroom has a structural issue where I can’t open my dishwasher without opening my fridge and I have to load all of my dishes into the dishwasher with refrigerator open and then close the dishwasher and then close the refrigerator.

There are visible cracks on my stairwell.

I literally have not moved only because it is a prime location as far as city distance it’s literally in the center of town a few minutes away from my job. I can’t find anywhere else that isn’t smaller in size and more in price. And if I want to break my lease they have two options you can either pay the rent until the new tenant moves in your apartment or you have to pay two months rent upfront.

I moved here out of a worse situation so I don’t say this to complain but just to give it an honest review. I’m starting to think that paying more money for a smaller but well kept space might not be so bad. Lee mas

Management here has no regards for their residents. As long as they get your rent they do not care. The pool and the gym have no facilities so if you have to use the restroom or your kids do, GO HOME. If you want to be followed into your bedroom by dry wallers(NOT THEIR STAFF) then you got the right place. Communication is so poor don’t expect a heads up when dry wallers or anyone for that matter come to your place of living. Rent is over priced here as well. The apartment itself is definitely... not great at all. Expect your apartment to flood on more than one occasion and them do nothing about it. Not only will your apartment flood it will flood with SEWER water. Don’t expect any notices at all if you happen to expire on your car tags. They will tow it before giving you the opportunity to correct it. And don’t get me started on the infestations. If you have any questions don’t expect them to answer the phones either. Lee mas