Village at Lake Highland Apartamentos

The apartment complex was quite, and our neighbors were easy to get along with. However, maintenance of the actual buildings was not well done. We lived here for months before they pressure washed the mildew off the sides of the buildings, we had a massive hole in the road (blocking us from getting to our building) for months. They eventually filled it in, but in the meantime I went through two tires on my car from driving through what you could compare to a massive pothole each day. When it... came time to move out, we came in and cleaned the apartment from top to bottom, but still left with almost $200 in cleaning fees because of very minor issues. After going back and forth with the office manager for hours we were given $15 off as a "customer service gesture". While we lived here our refrigerator would constantly leak water all over our kitchen floor and the only thing maintenance would do to fix it was lay down a towel (something we could have done on our own). If you are looking for a relatively quite apartment complex, then this is it. However, if you are looking to be treated fairly and not be charged for minute things, look elsewhere. It makes me sad that we had this experience in trying to leave the complex. Lee mas

Parking is terrible here. You have to walk half a mile to get to your car/apartment most days. Neighbors are Polk County sheriffs who say they are "courtesy officers", but there is nothing courteous about them, besides the fact they approach you and threaten to tow your car (on private property, where I pay rent at). In fact, they have towed my car due to lack of parking on the premises, which resulted in me having to pay over $240 to retrieve my car. When brought to office management, it was... suggested to me that I pay an extra monthly fee for a parking garage to ensure I have a parking spot. This place is not worth the headache or the money. I wish we would have never moved here. Do not move here, especially if you do not work a typical 9-5. Anytime after 7-8 pm it is difficult to find parking near your building. Lee mas

My roommate and I have lived here for almost 7 months. And it's been nothing but issues since we moved in. Our dryer didn't work for months, despite multiple work tickets having been put in. There were bats and then a duck in our ceiling for months. An emergency ticket for our broken AC unit in late May was ignored. And then today I come down to leave for work and someone has parked their motorcycle directly behind my car blocking me in. The bike wasn't registered to anyone living there and... instead of having it towed, they just tagged it and had maintenance move it. I will never recommend this complex to anyone, nor will we be renewing our lease. Lee mas

Not worth the money When we moved in our apartment , it was terrible. Stains on carpet , air filter never changed. It was sucked in the unit and black. Mold on all the windows. Never cleaned our carpet. Should have been changed. Things don’t get addressed. Can’t enjoy the pool because the kids are off the chain. Nothing is done. Can’t enjoy dog park because so many piles of poop and the grass is so high. Dog poop is everywhere in the whole complex . RUDE people. Outside of building is... filthy never painted any of our baseboards, they are all chipped. Air conditioning is unbelievable. So old. Can never get the grass cut right. And when you go to the office they all act like they don’t know anything. Don’t they work there ? Blinds and verticals suck. Just too many things for the money. Ready to move. Lee mas

Apartment wasn’t ready per contracted move in date. The previous tenants filth left in multiple rooms. AC does not work after maintenance has been out to fix it. Leaks in shower, broken faucet cartridge, burns in carpet, gross unidentifiable smell, didn’t rekey mailbox, other issues. Lack of communication from management extremely frustrating. Very unprofessional handling of move-in and maintenance issues.