10/12/24
MISLEADING Do not recommend
We were very disappointed with our experience at Ivory Lantana Apartments. We toured the exact apartment we would be getting on a Monday, went over all the qualifications and requirements, and applied that evening, knowing we met every listed criterion. Adrian assured us we would hear back within a day or two.
Days went by with no response. We called over 20 times, but no one ever answered the phones. We eventually found out Adrian had been out for several days and couldn’t process our... application. We finally received a call back late Friday evening, only to be blindsided with a denial due to a minor traffic violation on the background check — something that has never been an issue with housing before.
We had already made accommodations and purchased furniture, confident that we qualified based on the criteria discussed. The entire process was frustrating, unprofessional, and felt very misleading.
Beware: If you have any type of traffic violation, dismissed case, or minor infraction - even nonviolent and irrelevant to housing don’t waste your money applying here. Their background check process seems overly strict and unclear. We expected much better service and transparency.
Reseña de Apartments.com
Administrador de la propiedad en Ivory Lantana respondió a esta revisión
We are deeply sorry to hear about your disappointing experience. We understand how important transparency is in the leasing process, and we're sorry to hear you felt misled. A member of our team will reach out to you immediately. Thank you, Manor... Lantana.
