14/6/19
Not a Good Experience
We lived here for several years. In the beginning, we did not have any problems and the front office was competent. However, throughout the years, the service and maintenance declined. The front office staff is the nastiest, most miserable group of people that I ever came across. The one who is in charge likes to hide while she shoves her lackeys up front to do the work for her. They always acted as if they were doing you a favor if you came in with a maintenance issue or if you had a question.... Their office hours were a joke -- towards the end of our residency, they were not open on Fridays or the weekend. They had a habit of locking the doors when they were supposed to be open. Several times, I got there at opening time and had to stand outside until they got around to unlocking their doors (past opening time). They accused us of damages we did not incur. Maintenance was very good in the beginning, but after awhile, it was a joke. At the time we left, we had been trying to get them to fix a flapper valve in the toilet and we could not get them to come do it. Parking was always an issue. We had a paid spot as well as a driveway -- several times we would come home to find someone either in our driveway or paid spot or both. There was no one to get in touch with (particularly after hours or even when the office was open) so we sometimes had to wait 24 hours or more to gain access to the parking spots we paid for. The lease was always late -- we should have had 60-90 days lead time on renewals so we would know what the new rents would be. The last lease we received came after we were supposed to have signed. This place will nickel and dime you on charges. It's a pity, because the condo units are very nice inside -- granite counter tops, etc.
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