Laurel Grove Apartment Homes

Leasing office always Locked even during Business hours, Sent multiple emails for everything from Maintenance Issues, to Renewing Lease and they either NEVER reply back or it takes them a month to respond. They NEVER answer the phones either. Maintenance is a joke, Serious Maintenance Issues and it takes them MONTHS to fix/Respond. Maintenance is Famous for just closing out your ticket saying "Work Completed" when it wasn't! Amenities you ask? WHAT Amenities. Pools been closed since the Pandemic... yet we're no longer in a Pandemic not to mention the water has been green the entire time I've lived here, like seriously HEALTH ISSUES! There's no workout room either or it's closed/locked up! You pay $5 a month for "PEST" control yet we still get Cockroaches and other crawlies inside the Apartments and I am a CLEAN freak. I've not once seen any Pest Control people spraying the premises! Just another BS excuse to get money out of you! They raised my rent a ridiculous amount and I'm not even living in one of their renovated Apartments. I'm living in the 1980's version (You should see the Bathrooms) :( The only reason I am giving them a 1 Star is because it's Quiet here, Neighbors are nice and that's it! There are much better places and cheaper than this Place. I will be looking soon when my lease is up for another place. Lee mas

First off When I first moved in, The place was not even ready to be moved in to. They rushed everything to get done on the day i was supposed to move in and never even finished. I had to clean everything up and fix several things around the apartments.

The things I could not fix I had put a ticket into for maintenance to fix. This is where the main problem comes from. You get 0 responses from management or maintenance. Every time I walked into the office the main woman that works there was... always very rude to me so I stopped walking in. The way you are suppose to get things done in the apartment is by going onto their website and adding Maintenance requests. We have over 10 problems wrong with our apartment such as lights being broken in the sockets and rusty areas in the house and holes in the ceiling. I also have pictures that I add to them as well. They never came to fix or even look at them. They just simply mark them as complete a couple of weeks later even though they did nothing to fix it.

I do not know about it now but when I first moved in a couple of years ago they would close randomly during the day which was very inconvenient when you only have a certain amount of time during the day.

They do have amenities as well.
Those amenities such as the pool and gym were closed. They were not open for the first year that I had moved in. The pool was locked and not taken care of. There was green slime on top of the water.

If you don't mind fixing everything yourself and do not expect help this might be an okay place to live. But do not expect any response or help from anyone from the management or maintenance team. Lee mas

Office HARASSES you. Almost seems directed as I have gotten notes about belongings on MY balcony and tow stickers on my vehicles that are up to date and not in anyone's way. STAY AWAY IF YOU WANT PEACE.

Just recently moved in to Bluffhouse. They apartments are great, especially the remodeled ones. Can’t hear neighbors, no loud noises. Friendly people walk around, kids ride their bikes around outside almost all day. It feels like a nice/friendly community.

I love my apartment, it's very comfortable and I have a lot of closet space in my apartment. The complex is starting to look better and cleaner. My maintenance work request are getting done, I especially like that the maintenance man is honest and when he says the part will be ordered, it really does now. This place use to be a mess, now with a little patience, stuff gets done. The new office ladies are very nice and helpful. Granted the apartments need work but for what the rent are I can deal... with it for a few years. Lee mas