Pointe Parc at Avalon Apartamentos

After living in this complex for five years, we have seen the transition & growth from one management company to another, seen true improvements in some things, but also the neglect of others. Since the new management had taken over, we had seen more people moving out, than moving in.
The prices reflect more of a “luxury” complex, which this is not. That is not to say that this complex is not livable, but rather that it is grossly overpriced. Currently the property is undergoing renovations.... While this sounds appealing, the improvements being made are extremely cosmetic, not addressing actual problems within the community. The construction in the units is being done very poorly. You get stainless steel appliances and quartz countertops, but at what cost? The ac & water heater unit is original, 2004. Windows are single pane, missing screens & are not sealed correctly. The front doors are not properly sealed. There is structural settlement on the inside/outside of the buildings. Many buildings had roof rot on the fascia.
In 2021, we experienced a leak in our unit, that was a result of the fire sprinkler system. This leak was coming from a sprinkler that was over the stairs. This issue persisted for about a month with no true explanation, apology or prompt assistance.
There was no prompt assistance while we were here. We had reached out multiple times regarding concerns, people parking in our assigned spot, irrigation systems running daily for over a month, the smell of weed that lingered around our building even though they claim to be a drug-free property. This property does not enforce rules regularly. Because of this, problems start to arise. Things like illegal parking, garbage & bulk item dumping overflow, unsupervised children playing with splat/nerf guns around cars, or dog poop left on sidewalks, grassy areas, even in front of our own garage door start to become the norm.
Parking didn’t used to be like this. Under the old management, monthly inspections of garages and parking were conducted to ensure cars were being parked correctly. The monthly inspections of the garages have since stopped. Cars were consistently in the roadways, which in the event of an emergency, a fire truck or ambulance would not fit through these roadways. With this, many residents started parking in other resident’s assigned parking spots, in the designated visitor parking spots and even in fire lanes. Lee mas

I moved into the property in Dec 2021, right before Robbins Property took over and they brought in a new property manager and team. Ever since they took over, property has really gone downhill. They’re trying to “update it” just so they could charge more rent, but new appliances can’t fix property negligence. There’s always garbage everywhere, the poop stations are constantly overflowing with poop bags because they rarely empty them out, there’s a pest problem because they don’t have regular... pest control, the landscaping is hideous because they don’t cut the grass regularly and they don’t take care of area so there’s a lot of dead spots everywhere. I regret renewing my lease after my first year because it’s gotten worse as the months go by. Counting down the days until I can leave this place! Lee mas

No one answers the phones, no manager ever there, we placed our application fee and hold on the apartment. We were promised it would take a week, well after 2 weeks, multiple phone calls only to be hung up, or sent to the answering machine, and stopping in and then promised by Linnel that we were approved, he shook our hands and even said our credit was ran. Now we got a call from him saying our SS numbers are fraud...This place would be nice if people who work there had someone watching over... them like little babies and make sure they do their job. My advice to anyone applying read the comments and you will see they all say the same. Spend the extra few 100 and go else where. Lee mas

I haven’t even applied and I can tell the staff doesn’t care about their work. I have been calling the last week to ask about a tour and cost of a 1 bed 1 bath bit no one answers. I’ve left messages and no call back. I can only imagine if the staff is that way how good the actual apartments are!

This is the worst company I have ever dealt with. Two weeks until they logged my application in the system. The two ladies in the office are awful. One is VERY rude every time we are there and the other just doesn't care about her job. I have seen people point out a bag of garbage with more enthusiasm. They close whenever they feel like it. They ignore calls constantly. I've seen them walk over and lock the door when they see people walking up in the MIDDLE of the day! The manager pretends like... she isn't one so she doesn't have to talk to you until someone points her out.

The complex itself is fine but they need all new office staff. Lee mas