The Phoenix Orlando Apartamentos

Long time resident that has seen the complex go downhill dramatically with the current property owners. The front office provides cookie-cutter responses while smiling but there seems to be no concentrated effort to resolve serious issues with our apartments or the grounds. Management will rarely get back to you in a timely manner when there is a serious issue (ie, plumbing, fire risk, hazards on the ground) but are very quick to write a response when a negative review is left online.

Trash is... littered on the floors of every building thanks to the 'trash pickup' service we were forced to agree to, essentially making tenants leave their trash outside in bins that are rarely emptied and almost always improperly kept. The water is shut off every 1-2 months without notice on average and the dumpsters where trash is collected are almost always overflowing and pouring into the street. All of these issues continue with no actions taken while we receive daily texts announcing the arrival of a cheap food truck or that the office has closed early.

They simply do not care.

Save yourself the anxiety and stress and do not fall for the "luxury" they offer. Lee mas

First of all, this place was originally called Heather Glen apartments and then was sold. The new owners changed it to the Glenn to escape the negative previous reviews. Now a few years after that, Spring of 2022, it was sold to a management company in Seattle that changed the name to Phoenix. If it was such a quality apartment, why change the owners and name 3 times??

Appliances do not work at all. The awkward layout includes a freaking fireplace! Who needs a fireplace in Orlando, FL? They... do not include a microwave either so I had to go buy one of those. I've had to have my washer, dryer, fridge and oven fixed so many times. They never actually fix something completely. It's just a "duct tape" fix until it breaks again 5 hours later.

I moved in with mold in my a/c ducts, an empty fire extinguisher, a carbon dioxide monitor that wasn't turned on and didn't even have batteries in it and lights not working over the stove and one of the bathrooms.

They frequently turned the water off via text message saying it would be off in one building for 45 minutes but it would be the entire complex for about 6 hours. It's wonderful not to be able to use the bathroom, shower, or clean your kids for 6 hours.

The complex started getting updated in the units near the leasing office so we went to tour the model and it was beautiful! Hardwood floors, brand new appliances, more space, walk in closets, double sinks, no weird fireplace layout in the living room and being close to the pool, office and mail center sounded remarkable. We signed for the upgrade and the increase in price after being promised an upgraded unit in 2 months. That was 6 months ago and my family still lives in the old 2/2 with carpet, broken appliances, the sink drains smell like raw sewage, and no space.

We do get the pleasure of now paying over $300 more in rent for the upgraded unit we are not in. We keep asking for an update on when we can move so we can hire movers, switch mail, internet and cable, lights, etc to the new unit. We were told every month for the last 6 months but there is a waitlist. Now there's signs all over that there is no wait list and immediate occupancy is available. We had friends we asked to call from their phones to ask about availability for an upgraded 2/2 to be told there is no wait and those units are available now.

I've already downloaded copies of my lease, found a new apartment and hired a lawyer Lee mas

I’ve lived at The Glenn now called The Phoenix for almost 4 years. It has switched owner twice in the time I’ve lived here so I’ve seen the good, the bad and the ugly. If your a college student and in your 20s this place is great for you. Residents partying all the time at the pools, loud cars and people hanging out in the parking lot most of the time. If you own a car plan on it getting bumped by people trying to park their cars at 2am after a night out. (Invest in a dash cam) the apartments... look great on the outside but are not really renovated on the inside. Just paint everything and call it renovated. Wink wink. I will sadly not be renewing my lease and will be moving elsewhere after all these years here. Lee mas

Do NOT waste your money on this place. Very unprofessional. It’s overpriced and they do not respond to your maintenance request at a timely manner, nor do they answer the phones in the office. I can go on and on but I only have 50 characters.

Emergency Maintenance line on there website doesn't work. If you have an emergency, god forbid, dont bother calling. I even emailed the property manager and the front office, went through all the proper channels, sumitted work orders and no one is available. This place has been the bane of my existence since moving in June. I was promised a missing window screen, as well as a missing closet door, the day I moved in. I was promised by Layla who said she would take care of us. She promised 2... seperate units that were suppose to be ready. Hence the missing objects that still havnt been provided. I do not believe half these reviews. Do your self a favor and stay away from here. All the responses are 100 canned responses from the glenn saying please reach out to us, leaving email addresses. The front office honestly doesn't care after you sign a lease. To them your just a number and a deposit. There were the photos of the first unit that was supposedly ready to move it. Rotten wood, broken refrigerator, dirty moldy cabinets. I am in the process of reporting the Glenn the BBB, how ever they arnt part of the Better Buisness Bureau, shocking. This place has taken a serious and mental toll on me. Nothing they say or can do to at this point to resolve the emotional agony and grief they have caused. Lee mas