Tortuga Bay at Waterford Lakes Apartamentos

I've lived at Tortuga Bay since 2018. I love the homey atmosphere here. I decided to make this my forever home due to the peacefulness here. The office staff is are professional, pleasant and helpful. Cindy and Joshua had always helped with what needs I may have. The maintenance crew is beyond amazing. Quick to come and resolve your apartment issues. They will always get 5 stars from me.

As far as maintenance is concerned, with respect to repairs, etc., they get 10+ stars. This is no exaggeration. Although, there has been quite a turnover, I believe they now they have a great and knowledgeable maintenance team. I learn so much from them. Yes! 10+ stars!

I’ve been here for over three (3) years and find myself getting more rooted and grounded. My main complaint is the fact that there are too many trees and bushes in front of patios, and windows. It may not bother some people, but... for me it is very annoying. There is truly no need for a bush, a tree and another bush to be directly in front of my window and patio. It obstructs my view entirely and the natural light and what little sun I get prevents my plants from getting a good amount of light. The apartments facing north are dark and can get very depressing. I am very serious. I have over 70 plants and constantly searching for good light. The kitchen is dark and depressing, as well.

I have asked the Landscapers many times, to cut down some of these outrageous and overgrown bushes, with little success. I don’t think they like working too much. It’s getting ridiculous and out of control. They are ugly and dried up and obviously no one cares for them. When you walk around the pond, get ready to bump into these overgrown ugly bushes with poison ivy shooting out to grab you. Beware, if you are allergic to poison ivy. During the winter months, leaves fall from the trees, and they remain on the ground for several months. It’s worse than a Fall day in New York, also dangerous should you slip on these leaves. At least in New York, the leaves get cleaned up. Not here!

I won’t get into the dog poop. That’s completely irresponsible on the dog owners part for not cleaning up after them. We have too many animals on this property. It needs to be controlled a lot better. We have wild animals here, and the dog mess makes it worse with the grass all dried up and burnt.

Property wise, it does not get five (5) stars. I gave it four (4) because of the respect I have for the property’s Maintenance team

I hope this review is read and some sense can come out of this “greenish” mess and sunlight/daylight can shine through my windows. Thank you. Lee mas

The amount of rent they advertise is only the beginning. They charge separate for EVERYTHING. Trash, “security”, pest control, fetch (thank god they don’t force you to use it, although you still have to pay for it!), and last but not least, they charge you for having a lock on your door! Oh yes, you read that right. You get charged monthly for having a lock.
The amount of gaslighting from the office staff is crazy. They tell you one thing, then if you ask about it, the answer is “what? I never... said that”, “I don’t know where you heard that”, “we don’t have that” etc. the pool was locked in the middle of the day, I asked about it and was told “no, it’s open. It’s not locked”, so I walk back up to the pool to see maintenance unlocking it! Lies lies lies. Even the emails they send out are full of lies or come after the fact. The pool was closed for a month and they didn’t send an email until halfway through the month! Construction is going on and they tell you MAYBE 12 hours before they start on your building. Oh, but they will push text messages about a lost pair of headphones at 11:30 at night!
Basically, only live here if you are ok with everything you are told being a lie and a ridiculous amount of fees. Lee mas

Only 20 visitors can apparently ever visit this place bc that’s all the parking they have for visitors. Oh and those visitors parking spot are gone by 9pm so good luck.

The apartments are beautiful! The noise outside living next to the 408 is horrible. Traffic is horrible when leaving the complex. The price has gone up way to high for the location. Management & staff have changed 5 times in the last 5 years. Washer/dryers break down easily. The appliances need updated. They will tow your visitors car if left overnight. They don’t have enough visitor parking at the front spaces and if you live in the back you will have to have someone pick you up or walk.... Definitely needs more visitor parking. Lee mas