University Park Apartments

The space we have is nice, staff has been great, even when things went bad like for example the AC went out and our maintenance dealt with it instantly. There is room for improvement.

Moved into what we were told was one of the last few unrenovated apartments. Fully infested by cockroaches for at least two months, then the dryer was broken for almost a full year while the office kept pushing off replacing the machine instead sending maintenance back to the apartment several times even though they said there was no way to fix the machine. Good luck getting ahold of the office by phone or email, it’s difficult if you live there and impossible after you move out. We got sent a... bill of nearly $600 for “carpet replacement” when they removed the carpet after our departure to delist the unit as renovated. Have called and emailed multiple times to dispute this charge, including pictures we took right before turning in the keys but can’t get ahold of anyone who works there while the management company calls us daily for “owed damages” saying the office would be the only ones to dismiss the charges. Lee mas

The whole team is actually amazing, they work with your credit and they are so sweet. The office always has a warm smile which makes you feel welcomed to just relax inside. I like to grab a cup of coffee while I wait for the school bus. They are sweet

I wish I could give 0 stars. They do not care about residents property or safety. Just recently my car was hit and run in their parking lot and after being give the run around for several weeks, even after providing them with an exact date and time that the incident occurred, they told me they could not provide me with the footage. They claim they don’t provide video after two weeks, even though they were informed of the hit and run prior and many times. Don’t waste you’re money here, you’ll... just end up with damages that come out of your pocket. Lee mas

My biggest complaint is the complex is not well managed. Office people are rude, maintenance is under staffed (or just incompetent, I can't tell), and the place is a mess. Dog waste, bugs, and garbage everywhere. Yards are not well kept. Complaints take forever to be resolved.
It is supposed to be a gated community but the gates are never closed and one of them is broken.
There are rules regarding valet trash, which wouldn't be an issue if the trash was picked up in a timely fashion.
Kids are... LOUD! Do not expect a quiet neighborhood.
And I was told there is no renewing leases. After the first year, you take the chance in the rent being raised whenever. Which I was also told will happen once our lease is up. Which we cannot afford. This place isn't worth the money that we already pay in my opinion.
The upside (to be fair) is the place is safe and we do like some aspects of the apartment. Lee mas