Boot Ranch Apartamentos

I have been living in this community for 4 years. The first three years I would have given this place 5 stars. We never had an issue with anything. Maintenance was extremely responsive, kind, fast and the office staff were always knowledgeable and nice. The property was then purchased by Vidalta Property management and the community has gone completely downhill. The office staff almost a year later still never has any idea what they are talking about, they just always pass you on to someone else... who has no clue what they are talking about either. I have been told on three separate occasions for three unrelated incidents that Brenda the property manager would be giving me a call about an issue before the end of day and she has NEVER given me a call. The weekend after Hurricane Milton our AC stopped working and we called emergency maintenance as our apartment was getting muggy fast and the answer we received was “it’s 79 degrees outside. We do not come out unless it is 80 so if you call back then we will come out.” That’s company policy” that was never an issue prior to Vidalta. They have recently installed touchpad lock systems on the doors and took away the traditional keyed entry and now the system is powered by double A batteries that run out and we were told by the technician installing it if that ever happens and we get locked out to hold a 9 volt battery to the lock and we can get in… seriously? They took away a lot of the grills that were scattered around our community and then raised rent 80 dollars a month due to “amenity upgrades” the office staff couldn’t even stand by this claim when we asked them what they had upgraded. The phones are mostly only ever answered by an AI bot named Viviana and you have to go through the run around to connect to a human. Three years of living in an AWESOME community with excellent leasing agents, resident assistants, maintenance and property manager, followed by an unresponsive team, and ghost for property manager. With so many other communities popping up in the area, I can no longer see what the draw to living here any more would be. TRUST me, KEEP LOOKING. Lee mas

All positive reviews are from previous management. Current management refuses to even walk the grounds to see how bad things have become when people go up to complain.

This place has gone insanely downhill which is a shame because it went from a place that had a waitlist to one that they cannot get people to come or stay. They keep upping the price of the apartments because there are dozens of vacancies.

Before it was beautiful, now the grounds are straight up a wreck. They fired the wonderful... ground crew from before who had things in tip top shape, now the grass is constantly above ankle height and there are deep trenches of mud and water all over the grass and layers of slippery mud on the sidewalks.

To express how little they care, when the place was risking flooding during a tropical storm the management did not even turn the sprinklers off...which worsened the problem. Same thing, they leave the sprinklers on when forecast shows 3 straight weeks of rain so everywhere is a straight up mud pit.

They hired the paint crew from hell, which were reported dozens of times for peeping in windows (including my own), and wrecked the landscaping which still has not been repaired. Did they ever do anything about it? No, management said "headquarters is in charge of the project" so they had zero oversight of random people hired on. 8 months in, not a single building has had painting completed.

The dog park is a wreck, holes everywhere, the fence is rusted and the area is not secured. They put in "dog toys" that no one wanted or asked for that are straight up not suitable and just disgusting. They constantly turn off the water with no warning in the dog park which is abhorrent and unethical during the summer.

I had to resign my lease due to extenuating circumstances and in the first month I'm already regretting it as they cannot get my payment amount correct. Lee mas

Nothing is fixed on time. Paperwork is lost by management often. When you call there is always a 'they' which make the decisions or need to run by for approval, so no accountability.

If I could give this place no stars I would.. Let me tell you why and also please make sure you read all the mice reviews on this place and carefully do your diligence on the property cause there are a lot of problems with the property and the management. So lets start off with the mice issue. So we had mice issues and they did a horrible job of taking care of this issue for us. We had problems until the day we moved out. The mice was on top of the fridge behind the stove living around the... water heater. It was a mess these rodents started chewing on on chairs. I'm like you have to be kidding me. We had just bought our furniture and I thought maybe my son was doing something to our chairs but nope i looked up some things about mice and i found that they will eat at your furniture. Now the management was horrible like I said they did nothing to help and we tried to file a claim with the so called insurance company about our furniture and it was a total bust. then why the heck are we paying for.. People trust me look into
Egrets and other apartment in the area cause this place is TRASH!!!!! i have spoken to a lot of residents while living here and they feel the same way and you will regret living her. Also snakes coming into place the staircase is loud you can hear people walking up the staircase if your apartment is right there. I mean you will hear people walk up and down the steps it is not fun having to try and sleep and you hear people walking up and down the steps. There are many places around the area to choose from this place is not worth your money for the price that this place charges and the service you get from this company ... I don't recommend this place what so ever
Lee mas

I lived in Boot Ranch for a few years and loved my time. Only had the new management for 6 months of my time but seemed to be just as helpful, kind, and quick to respond. Maintenance was always very quick and did a great job resolving issues. They even jumped to immediately replace the downstairs neighbors ceiling fan because it was buzzing our floor a little bit. The pool is lovely and always maintained. The property is safe, quiet and calm (we even left our car doors unlocked most of the time... which I know is a bad habit but it never got us into any trouble nor did we ever fear it would). My only complaint would be a few pests such as ants and a few cockroaches, which can be normal but I hope the management does better job of pest control in the future. Lee mas