Walden Lake Apartamentos

Move in experience I had an amazing leasing agent. However, when I moved into my apartment which looked amazing when viewed there had been nothing but problems. I'm hoping to get them solved quickly

leasing office staff was wonderful, waited 10 minutes while kassandra was answer a phone but once she was done she was very helpful and gave us all the answers to questions we had and even took the time to wait for us after she should have been off. great customer service and very helpful.

loved the property and the only thing I noticed was trash build up but that was due to city being closed for new years weekend.

This is a good value. I have lived in other places that are much more expensive that have much lower standards. Maintenance here is timely and professionally done. Staff is friendly and professional. Owner is spending capital on repairs, maintenance and renovations.

We have lived here for three years, and right in the middle of our second year, there was a change in the company that owned this complex. We seriously loved it here during our first year. Staff was incredibly communicative, maintenance was speedy, and they clearly put time and effort into treating their tenants like neighbors. Unfortunately, it seems like the new company has changed a lot of policies and procedures. I feel really bad for the staff at the front office. When we renewed our lease,... our new paperwork was inaccurate, names were wrong, the correct ones were spelled wrong, etc. They also get our names wrong in emails constantly. They used to offer reserved parking, and when we requested to reserve a space, they said they were out of Reserved signs, so we would have to wait until the new order of them came in. That was over 6 months ago, and we still haven't heard a word on that. Maintenance is really slow these days, it has taken almost a full week for maintenance to show up, and then all of a sudden on a random day they come while we're at work, which is hard on us because we need to know in advance what days to lock our cat up so she doesn't go running out the door when they come in. It just seems like all the changes the new company made put such a strain on the staff, and it makes living here comfortably really, really difficult.

Also, there are a TON of jerks who live here. I'm friends with people in 3 other apartments across the complex, and they ALL have complaints (as do I), from people harassing and catcalling from their balcony, to shouting in the hallways, to furious running noises from upstairs in the dead of night. I really wish I could walk home from my friend's place without being afraid some gross dude and his friends are going to yell at me from the safety of their apartment. Lee mas

If there was a zero star that would be to generous, since their new management nothing gets done for months, their online payment takes the money and sends it back saying "nsf" when I had plenty. They wont tell you that until a week later and charge you a week of late fees and NSF fees. I've never been more excited to leave a place before and feel sorry for those still stuck in leases and choose to ignore this review. Absolute garbage management, shouldnt be legal the way they treat tenants.... Initially they were nice but why wouldnt they be at first. DO NOT rent here. Lee mas