Osprey Pointe Apartamentos

This review is a WARNING to anyone that plans to live here. Currently, I am a resident here. This is my second lease renewal and also my last. The amount of issues I have ran into living here is enough to have anyone go crazy. The very worst part is the communication with the leasing office and maintenance. My examples off issues are bugs in the apartment. This includes bed bugs that they started by drilling holes in the roof which caused bugs to fall on my bed. They didn't clean up after the... drilling so I didn't discover until later that evening when I went to bed. I reached out to the property manager threw email and I called. No answer from them. That is still ongoing so I'll update when it's resolved. Currently, I have had AC issues where it works for 6hrs and then the AC stops working. I informed the office and maintenance. The maintenance team eventually came out days later after I had to hunt them down. They kept trying to do a patch job but none of it worked. So they gave up and didn't come back. That's also still ongoing. It's been 2 weeks now. These are just 2 of the big issues right now. There is over 10 other issues they fail to fix or do. Trust me, don't move here. As I type this, I'm already looking to file complaints with the city on this place. Worst place ever. Lee mas

I’ve been a resident here for less than 2 months. When I signed my lease I was transparent about the amount of work travel I do in regards to their parking permits. They need “written notification” on anyone who is here as a visitor more than 3 days. Osprey assured me that I didn’t need any kind of parking pass and they would note it on my file.

My friend who watches my dog when I travel came here at 10pm. When I left for the airport at 4am her car had been towed. I called the office and talked... to the person who was supposed to note my account. They did nothing to resolve the issue or help me as a good standing very new resident. So on top of not noting my account for something I was up front about, I was responsible for a $200 towing bill. Mind you, a month ago my same friend was here over a week while I traveled with no issues.

Disappointed. I would not recommend this apartment complex to anyone, and I will not be renewing my time here. Lee mas

Been trying to rent an aparment for 3 weeks now...cannot get through no one answers the phone. It's been since last week trying to find out the status of an application that was submitted 3 weeks ago.How long does it take to run a back ground check. Had to drive 2 hours just to go into the office to see for myself why no one answers the phone, and geez they were all there. Told to wait until Monday would hear back nope nothing, again tuesday call at 10:00am when they open. nope phone rings and... rings, and don't bother leaving a message no one ever calls back. Called their management company, would you believe, had to leave a message, no one available...are you kidding. If I didn't have so much time invested in this me and my roommate would be searching for a new place. Lee mas

I am willing to bet anything that the 4&5 star ratings are from employees or owners... I have lived in this complex since November and I had enough of it after the first week in. Where do I even start... They have one garbage for the entire complex so it is always overfilled with trash flying all over the property. None of the listed amenities are available. When I first moved in, I was told the laundry room and gym were being "renovated" and would be available soon.. *almost 7 months later*... they are still closed. The pool was nice but SURPRISE they closed that too two weeks ago, just in time for summer, for "re-tiling". I have a perfect view of the pool from my apartment and have not seen a single worker touch it so I do not foresee that will be available either for the next couple of years or so. The rats are annoying but I guess they can't really prevent that with all the trash on the property. Management is nonexistent.. try giving them a call and see for yourself. The only way to reach them is via email but they will take a week to get back to you so hopefully it is not urgent. Lee mas

I wanted to wait until I lived here for a few months before writing a review, for a fair perspective. It was a fairly easy move in process, a few things are unsightly like a soap dish installed with years or crud, old cupboards with water damage, but overall the apartment is nice. The oven doesn't keep an accurate or consistent temperature, work order didn't fix the problem. Water gets shut off frequently for repairs, and the soap dish is apparently not available for replacement any longer. It's... quiet, the main pool is nice. My real gripe is that my AC has gone out for the 2nd time in 3 months, but this time it's not worked for 3 weeks.. it's consistently 85-87 degrees inside, even with a loaner portable ac I asked for a week after no repair. Every time I call, sometimes call after call, someone new comes to look at the AC. Each time I'm told the compressor is bad and one has to be ordered. It's been 4 visits and 3 weeks of no central AC.. in Florida, in the summer. It's miserable. Due to the heat and humidity, the paint is peeling from the bathroom ceiling. That was reported 2 weeks ago. So, three months in, that's my true review. Lee mas