Hammock Ridge Apartamentos

The process to move in here it was so fast in my experience. The personal office was attentive and helpful. good communication. The apartments are nice and comfortable. Good location and quiet area

I went through the application process, paid my holding fee was told a few days later I was approved.. a couple weeks later they told me it was ready to move in although I was not supposed to move in till January 1st and this was because they had me down for a three bedroom when it was supposed to be a two so then at this point they told me they had a two bedroom available March first so I sat and waited and then the last week of January they call me and tell me that the people I had been... dealing with are no longer there and that I had to reapply so I brought in all my information, updated check stubs and now they are telling me I am overqualified for a two-bedroom claiming my two children and that I'm even overqualified for a three-bedroom now the numbers they gave me are totally different than the numbers they showed me originally and both ladies I have dealt with since this have just started and they said they had no record of me ever being approved, just bad business and very nonchalant and uncaring about my situation that they put me in weather intentional or not, their numbers had changed from what I was originally shown and I was definitely called and told I was approved back in December, just bad business Lee mas

The lady at the centralized office said I could get a 1 bedroom/ 1 bath apartment. I told her that I was interested and would love to see it. She said that she'd send a message to the leasing office to contact me. Never got a call or an email. Called back again for the apartment. I was rerouted again to this centralized office which only oversees whatever complex shows up on their screen. Same thing. They said they'd put in a message to the leasing office. Still no response.

Was turned down for a unit fine was told by one assistant property manager i could come pick up my money order for
$200 knowing i couldn't cash it back
In so was told i would receive a refund check in mail in a week ..here it is now a month later still no check keep getting told different stories im now seeking legal help to resolve

Staff are extremely unprofessional. I wouldn’t recommend this place to ANYONE! I have been waiting 5 months for the $200 dollars I gave them to supposably “hold” an apartment I was never really approved for. You would think they would be a little more professional about things but all they do is hang up the phone on me and put me on hold whenever I call to talk about it. Absolutely TERRIBLE!!!!