Cortland Bayport Apartamentos

Hello,

Thank you for taking the time to share your feedback with us. We would love to learn more about the particular concerns you have. Please contact us at 813-616-2020 or via email at bayport@cortland.com. We are happy to help and look forward to... connecting with you and having the opportunity to turn your experience around.

-Ana P., Community Manager Lee mas

Hello,

Thank you so very much for the kind words and for taking the time to share your review with us. We are delighted to see you are loving it here!

-The Cortland Bayport team

Hello Madison,

We regret to see your negative review. We understand that parking can be tight, which is why we actively send community reminders and partner with our tow company, CTS, to ensure that improperly parked vehicles are towed. In your case... , your vehicle was parked in a handicap loading zone, blocking the only ADA ramp to the building. This area is clearly striped to indicate that it is part of the handicap parking, with the ramp visible. We understand that having your vehicle towed is frustrating, but we must enforce the rules equally for everyone.

Our team inspects the hot tub daily—please note that the hot tub on the South Galley side belongs to the HOA. While we do not control the HOA, we proactively inform them when issues arise.

We are happy to walk the pool areas with you to review the areas where you mentioned trash was missed. All of the grills are operational; however, if you are having trouble, we would be happy to meet you at the grills to demonstrate how the gas timers and shut-off functions work, as they can be a bit tricky.

We have two gorgeous boardwalks along the freshwater and saltwater canals. During Hurricane Milton, a 30-foot section of the freshwater canal boardwalk was damaged. Unfortunately, due to the extent of storm damage across the state and vendor delays, this area is still awaiting repairs. That said, we are fortunate that only a small section was affected, and the remainder of the boardwalk has been accessible since the storm. We have sent community updates regarding all storm-related repairs. However, we see that you have opted out of our messaging, which may be contributing to your frustration. If you would like to opt back in, we would be happy to assist.

Please feel free to reach out to us at your convenience if there is anything we can do to assist you.

-The Cortland Bayport team Lee mas

Hi, we're thrilled to hear that you've had a great experience at Cortland Bayport. We're always here for you if you need anything at all. - Your team at Cortland Bayport

Hi neighbor,

Thank you so much for taking the time to share your feedback. We are thankful to see you are loving it here. We were disappointed to see we only earned a 4-star review, as its our goal to provide the best possible experience for our... residents. We would love to see where we may have missed the mark so we can work to make your time at our community feel worthy of 5 stars, so please feel welcome to reach out to us at bayport@cortland.com if there is anything we can do for you.

-Your Cortland Bayport team Lee mas