18/2/25
Disappointing, dirty, broken amenities
Hidden fees like trash, pest, liability. Parking is an absolute nightmare and they’ll tow you when it’s not clearly marked “no parking”. Hot tub is always broken and half filled. Pool is filled with people who don’t live here and people don’t pick up after themselves. Cigarettes and trash around the pool. Grills barely work if you can even get the chance to use it since everyone hogs them all day. During summer hot tub is green/yellow if it’s working. Parties at the pool with way too many people... food in the pool. Loud. The trash is always overflowing into the street. The deck that is by the canals has been broken since September.
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Administrador de la propiedad en Cortland Bayport respondió a esta revisión
Hello Madison,
We regret to see your negative review. We understand that parking can be tight, which is why we actively send community reminders and partner with our tow company, CTS, to ensure that improperly parked vehicles are towed. In your case... , your vehicle was parked in a handicap loading zone, blocking the only ADA ramp to the building. This area is clearly striped to indicate that it is part of the handicap parking, with the ramp visible. We understand that having your vehicle towed is frustrating, but we must enforce the rules equally for everyone.
Our team inspects the hot tub daily—please note that the hot tub on the South Galley side belongs to the HOA. While we do not control the HOA, we proactively inform them when issues arise.
We are happy to walk the pool areas with you to review the areas where you mentioned trash was missed. All of the grills are operational; however, if you are having trouble, we would be happy to meet you at the grills to demonstrate how the gas timers and shut-off functions work, as they can be a bit tricky.
We have two gorgeous boardwalks along the freshwater and saltwater canals. During Hurricane Milton, a 30-foot section of the freshwater canal boardwalk was damaged. Unfortunately, due to the extent of storm damage across the state and vendor delays, this area is still awaiting repairs. That said, we are fortunate that only a small section was affected, and the remainder of the boardwalk has been accessible since the storm. We have sent community updates regarding all storm-related repairs. However, we see that you have opted out of our messaging, which may be contributing to your frustration. If you would like to opt back in, we would be happy to assist.
Please feel free to reach out to us at your convenience if there is anything we can do to assist you.
-The Cortland Bayport team
