Grande Oasis at Carrollwood Apartamentos

This place is terrible and there are many cockroaches and the people in the office have poor service and no respect for customers

I lived at Garbage Oasis for a little more than two years. This is an awful place and if you have the money you should not rent here. For starters my dishwasher did not work for almost the entire time I was there and I had to have my stove and oven fixed twice. The appliances are out of date and they will never offer you a solid replacement or repair your old one adequately. I had moldy conditions in my apartment for months and water damage from Hurricane Ian in 2022. I left recently in October... of 2023 and the water damage/mold was still on my ceiling left untreated. On top of the water damage, my AC unit was filled with mold. After multiple attempts to contact maintenance by submitting a formal request through the GO portal and by phone, they finally came to repair ONLY the water damage. Their idea of repairing the water damage/mold was spraying bleach water in my living room without notice while I was working on my couch with my pet. Naturally, we had to leave for the remainder of the morning as the fumes were awful. They ignored all requests to rid my AC of mold. Finally, in compliance with FL state laws I gave this place a 7 day notice to make repairs or I would terminate my lease. Garbage Oasis sent someone on the 6th of 7th day to inspect and "promise" to return on Monday. Needless to say I left after the end of the 7th day and never looked back. I didn't receive any communication from them post vacating despite my efforts to communicate with them. Almost two months later I received a notice from them attempting to collect $3,000 for a carpet cleaning, repainting and fixing of shelves in the closet. Needless to say I will be seeking representation and I hope this review helps someone choose a better home. If you live here and have issues I encourage you to research your FL state rights. Lee mas

The area is great, the property is nice. Management is poor, they DO NOT understand any circumstances answer the phone when you call. We were told we couldn't pay rent with money orders only to have their online system malfunction over the weekend. This place has become the worst place I've had the experience of living in

where do i even start…When we scheduled our tour, it was rescheduled at the last minute when we were already on our way there. Mind you, we live 45 min from this community so it was very frustrating. their reasoning was that they had a meeting and she simply “forgot” about it. when we did finally get a tour for that weekend, the community truly looked like a dream…atleast on the surface. We eagerly applied, provided all of the requested documentation, and were told it would take 7-10 business... days to come to a decision. We put our apartment hunting on hold since the unit we applied for was not even ready until 11/23. We were very disappointed to find that the entire application process was VERY drawn out as they kept requesting more documents that were not requested from the start. The application process ended up taking several weeks, just for them to then take our non-refundable deposit and deny our application. I find this so confusing since we meet all the qualifications listed, and we were never given a direct reason why we were declined. we have called several times and emailed since then with no response. All i wanted to know was the reasoning why. Throughout all of this, they never once answered the phone and very rarely responded to emails in a timely manner. EXTREMELY difficult, if not impossible to get ahold of. I truly feel like we were taken advantage of. We have lost money and valuable time riding on false promises this community made to us. They are often unprofessional over the phone, although generally nice. Needless to say I should have believed all of their one star ratings on various websites and saved my energy for a place worth my time and money. Deeply disappointed by this property and would strongly suggest looking into other options. i would give them 0 stars if i could. Lee mas

This place is awful. You pay for "luxury" amenities that you never actually get

-They do not maintain the pools. The main pool was moldy for months and they only addressed it when someone submitted a public review with pictures. Many times, they just lock the pools for no reason, in the middle of the day. Tenants jump the fence in order to be able to enjoy the "amenity" that they pay for.
-Mold growing on the side of the building
-Rotting trim all over the place
-Trash everywhere
-They enter... your unit without your permission, without notifying you.
-The entire complex is on one water account (so think pool fill ups, car stations, water/sewer for the gym and office, etc.), which is broken up between the units. You end up paying WAY more than you should (~$150/month for a 1 bedroom, regardless of whether you turn on the water or not).
-Car cleaning stations - we're down to only 1 that has hoses, but only 1 hose actually works. The vacuum cleaners are inoperable.
-Pest control is only upon request, instead of being part of regular maintenance, so roaches are common.
-No one picks up the phone at the office if you try to contact them
-We have "security" but they leave the gates up 24/7 so anyone can get in. Security is not always there, they have an "open"/"closed" sign on their door to prove it.
-The gym is always dirty. The women's restroom will go without soap/paper towels for months
-Dead trees and branches are not picked up

This complex is pathetic and anywhere but here would be a better choice Lee mas