Mezzo of Tampa Palms Apartamentos

DO NOT RENT HERE. Mezzo of Tampa Palms has been nothing but a scam and a nightmare since we moved in two months ago. We moved here from Georgia 8 hours away. We signed for a renovated two bedroom that was beautiful. When we arrived with U-Haul, two dogs, and nowhere else to go we found out that they had given away the apartment we signed for and expected us to be okay with a completely dated unrenovated unit for the exact same price. We ended up having to move into a three bedroom, paying more... than what we signed for in order not to be stranded in a new state as two young girls. This was blamed on “new management” however after speaking with multiple other tenants they have been doing this for at least the past two years. They show a renovated unit and swap it last minute to force you to pay more for a renovated unit. There are countless hidden fees. Included “luxury amenities “ that are broken half the time are an extra $100 a month. Every apartment has a roach issue. Trash piles outside of the dumpster for days. “Included” internet and cable is $120. None of this is optional. There is not parking unless you pay an additional $50. The rent you are quoted IS NOT WHAT YOU ARE CHARGED. Maintenance requests take over a month to be done. And frankly they do not care. We are counting down the days until we can move out and sadly we are stuck for ten more months. There are so many better options for the same price AND lower. Go somewhere else. Lee mas

I was just shopping around seeing what's out here in the market. I made an uturn and stopped into Mezzo. I didn't have an apartment. I walked in the leasing office smelled like mold. You may want to investigate that. The leasing agent was with a move in. Once he was done. He approached me. Never gave his name. I introduced myself to him. I asked for his name. I can't recall his name. He was so unimpressed. He asked me if I had an appointment. I replied. I did not. He told me that he had... scheduled appointments but if they didn't show he would tour me. He said he would call them. Moments later this lady that I saw on the sidewalk when I walked to the leasing office came in and went to her desk. It was truly to my surprise. She actually looked as though she was dressed to run errands at Walmart (jeans). At this point I'm still waiting for my tour. The leasing agent went somewhere. I'm not sure. I wasn't informed. The employee with the jeans on asked was I being help. She said she would call the appointments to confirm or not confirm. The appointments did not confirm. At this point the leasing reappeared. Began a conversation with the lady in the jeans. I'm sitting there over hearing it. Remind you .I'm waiting on a tour. I continue to wait. Until I just walked out. I was out side the leasing agent ran out side and said to me . I was just about to help you. I said "no thank you". I'm a CM in this biz. I would be highly disappointed if my team treated any of our prospects how you treated me. Your actions is why I teach my team to go upon what is expected. Because the level of customer service out here today is absolutely trash. My advice to you. "Get your STANDARDS UP" Lee mas

If you really want to live here, please take photos and videos when you move in so that you could have evidence to against them when you move out. Also, ignore what they said, do go through the move-in checklist carefully. Do not sign it in advance as they would ask you to do that.
When I moved in, everything was not ready. Apartment was full of dust, wet paint and smells. Bathrooms and kitchen were not properly cleaned. I took some pictures, but they were not enough apparently. When it is time... to move out, they charge me based on the so-called "cleanliness" despite they didn't fulfill it upon move-in. Lee mas

This is the worst apartment complex I have ever lived in. They are unresponsive and do not care about their residents. I am paying almost $400 MORE than the advertised prices because in the lease they hide all sorts of fees. The apartments are not anything close to "luxury", which they claim to be.

Poor maintenance. There are other places with better amenities and much better maintenance. There have been missing lightbulbs for over a year on walkways, dog park smells horrible it does not get treated properly nor is it done on a schedule. Mold, and the gym does not work properly. The projector doesn't work, some of the equipment doesn't work well. And its usually dirty. Did I mention the property tends to be dirty? Garbage stains on the walkways from bags being tossed from the third floor... so they splash and rip open when they miss the bins. Lee mas