Portofino Apartments

There is a really bad roach problem, roaches everywhere in the fridge on the walls, ceiling, bathroom . The laminate on the cabinets are peeling off it’s so old, the microwave is falling apart and the a/c never works properly, maintenance request have been put in and ignored, messages are never returned, do not move to this place, you’ve been warned!!!!!!

Roaches, roaches, roaches! I’ve lived here for two years and I can’t say that I’ve gone a month without seeing at least one roach or palmetto bug. The staff refuse to help or take any responsibility for it besides sending in pest control, which has barely made a difference. The complex is old, dirty, and barely taken care of besides lawn care in front of the buildings. I’ve never been so catfished when I compare the building where they have the model and the rest of the apartments. After years... of complaints from the residents, Portofino is only now updating and taking care of the property by repainting and cleaning the dark, chipped, and frankly sad looking breezeways. Because of this maintenance, they raised the rent over 30 PERCENT for the next renewals. Outraged. Lee mas

Overpriced. Don’t waste your money. They don’t respond or answer the phones most of the time.

Everything was great when looking and leasing and moving in. But if you have any sorts of problem definitely make sure you don’t get ahold on Kiyanah, her attitude is something else. Also very thin walls and horrible neighbors. They don’t deal with problems promptly you have to keep on them to get some help. Calls and emails takes a few times to get a response. They make residents feel so unwelcome and unwanted. Can’t wait to move out. Apartments are nice and updated and location is great that’s... the only positive. Otherwise I don’t enjoy living here :) Go somewhere else where you’re appreciated Lee mas

2 days ago
I opted for a look and lease, glad I did. Kiyanah was my "leasing agent." I came back three times . While Kiyanah was cheerful she failed to follow through. The following account was after paying for the look and lease option. I left a voicemail on a Monday, no reply, on Tuesday I sent an email, no response. I called on Thursday, giving her another full business day to get back with me, but she didn't so I called and got a hold of her. I visited three times. My first visit was met... with trash strew across the entry way to the apt across from my potential apt. Not Kiyanah's fault, but noted. The gate to the opposing property to the leasing office was left open for weeks, where my potential apt resides. It was explained that maintenance didn't want to deal with a few tenants that supposedly abused the security gate, so the solution was to leave the gates open. When I pressed Kiyanah as to the logic behind such an approach I was met with a shrug. Standing water, as noted in other reviews is indeed a problem. On my third visit when Kiyanah went to open the door to the apt and the dead bolt came out, seriously. I can appreciate that this was out of Kiyanah"s hands, but she completely failed to follow up on the concern despite her indicating that Ester would follow up with me. The lack of professionalism was a "no" for me, even though I am out $200. Also, please don't respond to this with a canned response. I shared this verbally with Keyanah, she seemed bewildered. If I can't depend on the leasing agent to follow through before I sign the lease then what incentive do I have to sign the lease? This was my honest experience. Furthermore the pictures seen on most websites don't represent 90% of the apartments on location. You can expect carpet and dated appliances. If you want the updated units expect to pay a premium. That said I would not recommend this apartment complex Lee mas