The Preserve at Westchase Apartamentos

With an infestation of roaches, the tenant is blamed for roaches in spite of the fact that tenants keep their apartments very clean.

ABSOLUTELY HORRIBLE! DO YOURSELF A FAVOR AND NEVER MOVE IN!! A couple weeks ago, I was asked by the manager, Maggie, to write a review after breaking my lease early due to issues. Due to the fact that this was the new management and they were not at fault for all the issues, I provided an honest but hopeful review. But, after a horrible experience trying to break my lease with the NEW management, I can say with confidence, THEY ARE WORSE THAN THE PREVIOUS MANAGEMENT!! Gates still don’t work,... trash everywhere, lack of communication, and lack of response time. They lost our signed legal documents so when I asked for a copy, they of course could not provide it. After begging for it, they finally admitted they lost it and then continued to drag out the issue. I still don’t have the legal document!!! RIDICULOUS!! I am so done with the Preserve at Westchase and urge you don’t put yourself in the same situation. Lee mas

If I could give it zero, I would. They told me they had a special of $99 for admin and application regardless of how many tenants would be applying, no conditions. But that I had to pay the whole $375 when applying and they would refund me the $276 after submitting the payment. Turns out we got denied due to one of us having a 608 credit score while the other has 710. Mind you we make 10k a month combined. That's fine. I tried to call several times to find a solution or get the $276 refunded... and after being constantly ignored, I finally got an email saying I could reapply, bit no details ask to how. I called and called until I finally got through to someone and I was told to reapply with someone that had good credit as guarantor at no cost. This person, who has a 800+ and has a good income, applied with me and still got denied. Then after being ignored again, we called from another number and were told to reapply again at no cost, but this time with the guarantor as the lease holder. We did that and got denied again. When I asked about the refund they said they used the money for the reapplications. These people had us running around, were super unprofessional, and gave a million excuses instead of being straight forward. They also said the 3rd party company that runs the background/credit checks decides whether we get approved or not, and that is total bs. This is not my first time renting and I have NEVER been treated like this. This isn't how business should be conducted. Oh and they JUST started with a new management company which speaks volumes of how living there will be. Take your business somewhere else. Lee mas

I am living in preserve from a year now, place is good, well maintained. Staff is proactive, cooperative, listens to all the requests and act on it. We are renewing for another year.

Do NOT let them put you in building 9. Ever since the dead body was found in unit 203 back in July 2020, we have been dealing with the worst cockroach infestation you could imagine. We wake up almost every night with cockroaches crawling on us despite getting weekly pest control visits and professional cleaning (which we pay for out-of-pocket). Nothing helps. We've been asking for help from the leasing office for over two years now and there has been no relief. We previously lived in a different... building and had very little bug problems but building 9 is absolutely disgusting. It's so humiliating to be a grown adult living in a respectable suburb of Tampa and you can't even have your friends or family visit without a cockroach crawling on them while you watch TV, eat a meal, etc.

Regarding the dead body, the leasing office had absolutely no consideration or care for its residents who were living in a building that was inundated with the smell of a rotting corpse. We had to leave our apartment for over a week at one point because the smell was giving us migraines. We regularly spoke with the leasing staff who had no solutions for us other than to wait it out. Our A/C unit also went out at this time so in addition to the smell, our home was over 90 degrees for over a week.

Another fun thing about this complex is that the leasing office staff never lasts longer than 6 months. They regularly fire all staff and replace them which means that a lot of our requests go unanswered in the transition. We referred a family member to live here (in a different building, of course) and then never saw the referral bonus we were promised because every time we asked, they either fired the person we were talking to or just forgot.

We lived here for over 3 years with the hope it would get better but at this point we're just tired of it. We got Hillsborough County involved in the bug situation but since our lease is up, we're hightailing it out of here. Lee mas