Tuscany Bay Apartments

I've been a long time resident, and have had a mostly good experience, but things have gotten progressively worse and I can not recommend moving here.

Resident complaints are not dealt with and management doesn't seem to offer even the most basic solutions.

Make sure you check very carefully before moving here.

1) Kids cannot ride bikes/scooters in the complex, BUT we have a bike rack. Can't find in the lease where they aren't allowed... 2) Corridors are not cleaned very well, when they are water is then left to sit and bubble off the paint on the concrete floors in corridors. 3) Gates don't work, always open. 4) Maintenance work takes a lot of patience on the renters part to get anything fixed properly. 5) Hot tub has been cold for 3 weeks, when asked when it would be working, was told it was. 6) Poor... communication from management, and emailing to ask questions gets you told not to email.

What IS good? All the neighbors are great, except the one that leaves his dog on the back porch that barks at EVERYTHING. The maintenance men are very nice and do the best with what they are allowed to do- Sean and Angelo are fantastic! You can get a reserved parking spot now, even though it is about $10 higher than any other apartment around. It hasn't flooded, yet. Common areas are kept cleanish, even if the pool/hot tub needs a deep clean. Landscaping is well kept, looks really good. Lee mas

*STAY AWAY FROM THIS PLACE*

Good Things: I am still trying to find out if any.

Negatives:

1. This place is infested with roaches
2. Trash management- extremely poor and you will see trash laying everywhere in the property
3. Leasing - Leasing agents constantly change and you will have to deal with all the issues your leasing agent creates and you will not have them to get it addressed.
4. Access- Its been 2 weeks since we moved and we do not have the Gate access card. The front door... keys/locks were not properly working.
5. Internet- No internet connection even after 2 weeks of moving. It was mentioned that the property has a technology package for mandatory $85 and the internet connection will be ready on the move-in date but we are struggling without internet even after 2 weeks.
6. Service requests- We missed our pest control service request.
7. Communication - Extremely poor communication from the property management. My move-in dates were all messed up and had to pay extra pro-rated money to the property for the issue created by leasing agent who was not there working in the property on our move in date to get it addressed.
8. Utility service requests were not released by the property timely causing issues and made the residents responsible.

The list goes on. Very frustrating to deal with so many issues. Lee mas

I currently have carpenter ants coming through my front door and windows. I am allergic to ants and I have been killing them for days. I requested pest control that did nothing. Now I'm in an apartment that I am afraid to sleep in because ants are popping up everywhere. Great!

So now I've contacted the front office five times. I've sent three maintenance requests. I have emailed the front office twice about the matter. And still no response when I have carpenter ants invading my entire... apartment. I am now staying in a hotel, until I can figure out what to do. Horrible, horrible complex and they take forever to fix an issue. Lee mas

I have been in the US for 3 weeks, before calling I called in Tuscany and asked if the extract from Brazil served as proof of income and the girl who answered said yes. We paid a $ 300 fee, we waited more than 1 week to have no return. We only received an email saying that the bank statement was not accepted.We call to try to resolve, make me available to pay half of the advance rent. The woman kept coming back to me, but it never happened. Very sad to have lost 300 dollars, I want my money... back or a solution. Lee mas