Willow Brooke Apartments

As a resident of Willow Brooke, I must express my profound disappointment with the leasing office's handling of maintenance issues and the overall neglect from the property management company.
Maintenance concerns are routinely met with delayed responses and insufficient resolutions, leading to persistent issues with faulty equipment and frequent AC malfunctions. The recurring sewer draining problems further exacerbate the situation, posing health risks and inconvenience to residents.
Attempts... to communicate these concerns with the management team have been met with neglect and indifference, both via email and phone. This disregard for residents' well-being and satisfaction is unacceptable.
Despite these challenges, I must commend Mr. Robert, the maintenance manager, for his dedication and professionalism in addressing maintenance issues. However, his efforts are undermined by the systemic neglect and indifference exhibited by the leasing office and property management.
In conclusion, my experience at Willow Brooke has been marred by subpar management practices and a concerning lack of concern for residents' welfare. Urgent improvements are needed to prioritize the needs and satisfaction of residents. Lee mas

Since moving into the complex back in 8/2021, I’ve seen 2 murders. One of an officer and one of a family. This is a high crime area. Apartment and vehicle break ins happen often. Parking lot is always flooded, pool and office are always closed. Gym and laundry room equipment is poorly maintained. For the price you pay, if you don’t mind sharing your apartment with roaches by all means have at it. But I would heavy reconsider exploring other options.

The building itself is old so it floods often (at least once a year). It is infested with roaches. I had to throw away my Xbox and coffee machine because the roaches destroyed them. They crawl on me while I sleep. It's been this way for years and pest control is not consistent. Sewage comes up in the yard and also in the laundry room. There are 10 washers for the entire complex and half of them are usually out of order. There are no washers or dryers inside the apartments. People steal your... clothes and comforters. The gym flooded and the floor wasn't replaced so it smells strongly of mold. The pool wasn't open all summer. There is trash everywhere. Any kind of outside decor you put out gets stolen. There were two unrelated murders last year that I know of. It's a high crime area. They claim utilities are included but then charge you $75 extra on top of the increase in rent every year so be prepared for your rent to go up about $100 every year. It is not worth the price, ruining your electronics or belongings from roaches and flooding, or your health from the mold caused by them just painting over leaks. Lee mas

I have lived here less than two weeks and the amount of roaches I’ve seen in my apartment is atrocious. I was a little confused as pest control is included in rent, when speaking to the front office for information on the date pest control sprayed my apartment before moved in I was advised that they haven’t come out in awhile (no date provided) and they would start again sometime in January. When I asked for the amount paid for pest control to be credited towards my rent, they stated they will... only credit my account if I bought what pest control uses, and I do the job myself. I will do it myself since I’m not comfortable living with roaches, I do believe the charges paid for pest control should be covered that were included I with my move in fees as they did not advise me my apartment was not sprayed before move in. Wish me luck as I’ve never lived with roaches before. Lee mas

Over the next 48 hours I encountered what I can only describe as horrific conditions in this apartment. I will do my best to list them all here: roaches in every single crevice including the fridge and freezer, closet doors that were completely broken and did not close, my toilet seat was not attached, vinyl flooring coming up off the floor, a very strong musty smell of mildew coming from the hot water heater, an old 70s style oven vent full of grease and grime that clearly had never been... cleaned and was unable to be closed, the deadbolt on the front door did not lock properly, dozens of poorly spackled areas on the walls, electrical outlets that had been painted over so many times they were crusted shut with paint, bedroom door and bathroom door were completely incapable of closing all the way, neighbors fighting at all odd hours of the morning, dumpsters that were never cleaned and had broken glass and needles lying on the ground, young children roaming the parking lot in the early morning hours unsupervised, multiple stains on the ceiling indicative of a roof leak, a non-functional garbage disposal full of broken glass and steel Lee mas