Bonterra Parc Apartamentos

None of the anemities work. The gates stopped working in September 2022 and were left wide open for about 11 months, allowing anyone to come into the complex. The community also advertises a dog wash station that is always broken. Residents don't pick up after their dogs. The hallway floors are stained and the community refuses to paint them (the wonderful maintenence men pressure wash them but it does not fix the problem). The worst part and our tipping point is corperate. We had peaceful... neighbors until recently. We have communicated with the office via email, phone calls, and in person visits multiple times a week for over a month with proof and documentation of noise violations. The front office has tried to help but corperate refuses to acknowledge their communications. If you have any issues, they won't be solved! Lee mas

Do not rent here. The floors are paper thin and you will hear everything from the unit above you unless you are on the top floor. You will hear others using the bathroom,snoring, every step they take etc. It is awful! Most of all management makes it a terrible place to live & will nickle and dime you for every fee they can. Put a trash bag out by your door even at the same time the service is coming through without a can and you better bet they will be there to charge you another $100 fee.... Trust me the complaints are endless. Better to go elsewhere. Lee mas

Almost 4 years at this complex
Looks good superficially, but upkeep is deplorable
Management was completely inadequate
Looks for ways to not return security deposit
Office staff is inept
I will try to find every possible platform to discourage potential tenants
Totally overpriced.. forget about gated community..gates only were operational 50% of the time
Dirty
Landscaping was never tended to
Pet size limits were never enforced
40-60 # dogs
No one ever cleaned up after the pets
Save your... money..all a smoke and mirror operation
Don’t fall asleep for it Lee mas

Worst apartment in Wesley Chapel! Please avoid at all cost. I lived at this community for 2 years and always paid on time. I sometimes paid several months in advance. 60 days prior to me moving out I completed a notice to vacate form. On the day of my move out I was informed they misplaced it and had to compete another form. I thought...no problem. I was just informed that Bonterra Park is trying to file collections against me for $1166.00 when they failed to keep track of my original... notice to vacate. They are trying to charge me for their misfiling. This is extremely unprofessional and can’t believe they are trying to collect from me! All I can say is that my colleague moved out because of poor customer service from them and at first I thought he was mistaken. I clearly see why he left. I hope that people read this because this apartment is horrible and can’t believe they treat their former tenants this way! Again, avoid this apartment at all cost. I definitely will make sure to complete more surveys through all venues available. Lee mas

Worst apartment in Wesley Chapel! Please avoid at all cost. I lived at this community for 2 years and always paid on time. I sometimes paid several months in advance. 60 days prior to me moving out I completed a notice to vacate form. On the day of my move out I was informed they misplaced it and had to compete another form. I thought...no problem. I was just informed that Bonterra Park is trying to file collections against me for $1166.00 when they failed to keep track of my original... notice to vacate. They are trying to charge me for their misfiling. This is extremely unprofessional and can’t believe they are trying to collect from me! All I can say is that my colleague moved out because of poor customer service from them and at first I thought he was mistaken. I clearly see why he left. I hope that people read this because this apartment is horrible and can’t believe they treat their former tenants this way! Again, avoid this apartment at all cost. I definitely will make sure to complete more surveys through all venues available. Lee mas