Citra at Windermere Apartamentos

DO NOT RENT HERE!!! AVOID AT ALL COSTS!!!
Now that my Citra journey has come to an end, I’m here to write my final review of the establishment.
There are many terrible and awful things I can say about this apartment complex.
Let’s start from the beginning,
First, when we first signed into the apartment, we were missing crucial details to the apartment process because the leasing managers apparently can’t spell gmail. We were stuck in a limbo for MONTHS trying to figure out our names on the lease... over something that could’ve been easily resolved if they just would’ve paid attention.
On top of that, the maintenance for this apartment is the worst I’ve ever seen. I’ve had to constantly hound the apartment and maintenance center to come and fix things. For example, our dryer that was out for almost a month and half. Not to mention the water heater/AC that was leaking for weeks and their solution was to bring a vacuum and suck up the water (I think the smart solution was to… you know.. maybe replace the whole thing but what do I know). OH ALSO forgot to add that their solution to preventing your AC from breaking was to switch your AC to 75 degree and use your fans….. in the middle of florida summer…
If that isn’t enough, let’s talk about the terrible amenities! The gym only had one functioning treadmill! The other one has tread issues and one was missing a key for MONTHS.
There’s so much more, so so much more that I just can’t write because this would end up being 20 pages long. AVOID this PLACE at ALL COSTS!! I hope one day this apartment complex gets shut down for good. Lee mas

Don't believe the advertised costs. Does not include required fees that increase costs by 30%. Don't spend time applying or spend the app fee before asking about the entire cost per month.

I know people are always looking for apartments near Disney and asking for good/bad ones. But I just have to let you all know that Citra at Windermere, while only a few minutes from MK, is trash. They do not care about their tenants, they're overcharging on renewal (the same apartment was listed $800 less than the renewal rate), things are always broken (A/C unit especially) and upon move out, they charge for cleaning (even if it's spotless) out of your security deposit. Not to mention, things... were noted at move in that were broken and they also tried to charge during move out. There have also been cops called to the complex multiple times and the walls are super thin, so you can almost always hear your neighbors. This place is awful, they are mismanaged and they are not worth it. Go ANYWHERE else. Lee mas

Terrible place to live. Management is extremely rude and does not help at all. Been trying to get ice maker fixed since September when we moved in and still nothing. Not only that, you can only use the amenities if the club-house is open which is when everyone is usually working (Monday - Saturday 9-6). Also it is closed on Sunday, so you are paying for amenities you cannot even use. Now they are changing the pool hours also. Basically your paying for amenities that do not exist. Bowling alley... is always broken, never open to play pool, kids playing in gym, etc. GO LIVE SOMEWHERE ELSE! Lee mas

Management completely ignores phone-calls and emails, getting anything repaired is like pulling teeth. It took two months to fix our air conditioner. Amenities are good but the game room is only open during business hours which makes it difficult to use for those with full time jobs.