Vintage Horizon West Apartamentos

Me encanta vivir aqui. Todos son muy atentos y amable y la propiedad muy bella.

I'm wrapping up month 13 of a 15 month lease and I can say that the safety of residents are NOT a priority for this property.

I was notified of mandatory fire alarm testing for a second month in a row on Monday. Letter said they will be entering my unit the following day and asked to have any pets placed in crates. So the next morning I crated my dog and left for work. I come home in the evening to find holes in the wall with exposed wires where the fire alarm units should be connected. I... check my living room security camera recording and count that multiple men came in and out of my unit 6 different times throughout the day. Knowing people had come in while I was gone, I called the leasing office to ask if anyone would be coming back that evening to reinstall the alarms.

The office had no idea what I was talking about or why the alarm unit was left off the wall. Additionally, the maintenance team had already clocked out for the day so nothing could be done. I mentioned I was concerned about not having an active fire alarm system in my unit over night but that was brushed off and was told maintenance would come the following morning to finish the work.

Next morning I crated my dog again before I left for work. I come home in the evening to find everything looking exactly the same. Units are still sitting where they left them disconnected from the walls! I call the leasing office again to ask for an update. Again, they have no answers and don't know why no one has finished the work. They keep trying to get me off the phone by offering to have the maintenance team come the following morning to install the alarms. I declined as I was not willing to crate my dog for 3 consecutive days. I let them know that they could come over the weekend when I am available.

Clearly the installment of fire alarms are not a priority for the property, so why rearrange my schedule to meet their demands when I am not being met half way?

I will now be entering my 2nd night without an active fire alarm with exposed wiring coming out of my walls.

I haven't complained once to property management. I've been a quiet and respectful resident. I speak up once about a safety concern nobody in that office gave me the time of day.

Did I mention they invited me to sign a new lease with an increased base rent of $200?

Without a working fire alarm! Comedy. Lee mas

Beautiful place to live, lovely location, just poorly managed when a new team took over. Late rent postings with rent late fees that still apply even after managements errors, limited guest access to amenities, trash fees that cost more than double the allotments of the monthly trash service fees, and an elevator that has been broken over 2 months.

The management team is completely terrible. Rules only apply to certain residents. The complex was much better with the previous management company and property team. I would not recommend renting here.

Management is incredibly rude and unresponsive. The amenities are for show. The pool is stunning but SO extremely cold you can't even use it, even when its 90 degrees its FREEZING. Pest control is not good, the internet is shared, and forced upon you and is NOT stable or reliable. Security is not amazing, seen slashed tires in the parking lot and its across from a very loud and dusty construction site.

For the amount they are charging for rent here, (more than a house payment), my expectations... were MUCH higher! Lee mas