Signal Pointe Apartamentos

I had a pleasant and smooth move in experience. The staff is very friendly and attentive, the property is a clean and safe gated community with the gates actually working. The apartment is spacious with updated appliances….washer and dryer in the unit is definitely a big plus. I am new to the community and loving it so far. I highly recommend.

The apartment was really nice! Better than I expected honestly. Super clean and spacious. Enough room for me and my kids. The plus I was able to get a first floor and we are right next to the playground so my kids can enjoy that. I love the fact it’s three pools in the apartments to avoid overcrowding . Would definitely recommend for other future residents

Roaches all over the apartment. In the kitchen, bathroom, laundry, living room even the bathroom closet , This apartment homes Keep away from here because since day one I complain of roaches, and then after I move out, I had to throw all my furniture, my so far my bed all my furniture away because it’s full of roaches. My neighbor left because of the roaches issue is uncontrollable.

Since I can’t get my ongoing issues fixed through our portal and office / maintenance staff, maybe this will get the help that I need? I have been having issues with my washing machine since February. They replaced it after 3 requests. Then another came in and it had ongoing issues. The replacement one first had coins in the pump. Then it was leaking and I was dismissed when I entered the requests for it. Then it was smoking. I called in THURSDAY. Heard nothing until today. Now it’s still... smoking after they “fixed it”. I contacted the office and they told me to put in a maintenance emergency. The maintenance team got rude with me stating it wasn’t an emergency. I had an issue a few months back with a weird sound from my AC that kept getting dismissed. I ended up being told - by the maintenance manager - that there was something wrong with my air conditioning unit and it could have caught fire. However, that’s not the only issue that I’ve reported numerous times that has been dismissed. People smoking in a non-smoking community and nothing being done about it.
To say that I’m displeased is a GROSS UNDERSTATEMENT. For rent to continue to go up yearly but the conditions continue to go down like they are - this is absurd. Lee mas

Two months before our lease ends we inquired upgrading from a 1/1 to a 2/1. Between calling, texting & office visits (because they either never answer the phone or take a while to text back) we spoke to multiple people and it seemed like no one was on the same page about all previous conversations.

We confirmed the apartment we wanted was available, scheduled our walk through and told all the paper work was being taken care of for us. Come to find out, we get our new lease forms to be signed... and nothings changed. Still has our same apartment and rent amount. Called to question, of corse no one has answers. Went to the office and was told they leased the apartment to someone else.

Should have known to get something in writing when you deal with people who do not care about customer service and are just in the business of making more money. The only thing they offered is to pay month to month, an extra $400 per month, until a new apartment becomes available. To top it off, per our lease we are now past the point of notification to move out without having to pay a penalty.

I highly DO NOT recommend this apartment complex. Lee mas