3/10/23
Leasing office will nickel and dime you
Received over $1000 in charges living here. I even provided photo evidence from when I moved in and out proving these are false charges. They still refuse to remove them. They also forced their way in my apartment for an inspection when I wasn’t dressed and told them to come back in 10 minutes. Once it gets towards the end of your lease term, they stop maintaining the property because they know they already have your money. The elevators were broken the entire month of move out. My guest got... stuck in the elevator with an expired safety permit for over 10 minutes and the door had to be pried open. There was no bedroom door for my bedroom, nor was I provided a headboard as seen in the photos. There was only one window in my entire apartment. Fruit flies everywhere. Walls are PAPER thin, I’m talking you can hear your neighbors conversations, alarm clocks, everything. And, no, the leasing office does not care if you can’t sleep or study. They already got your money! Crappy furniture that’s falling apart. If you have a dog, well they only have 2 tiny patches of grass filled with poop for the entire complex. Not enough parking spots. Leasing office people are very rude and not helpful. They charge a $1500 sublease fee (never even seen one that high), so you better hope you’re not a December grad or plan on studying abroad. Sketchy people that don’t live here constantly loiter around in the parking lot and the lobby. I’ve even seen cops have to remove random people out of the apartments. Doesn’t help that the gates are constantly broken and open. There’s so many other apartments that are nicer and closer to downtown/campus.
Reseña de Apartments.com
Administrador de la propiedad en Flats at Carrs Hill respondió a esta revisión
Hello,
We appreciate you taking time to provide feedback. We are always open to honest feedback and there may be some confusion on some of the feedback you provided. We understand you are upset with your final account charges from your move out. We... did send out emails to residents starting in April with our cleaning checklist and list of charges so all residents knew the requirements for their move out. We always circulate this information so there are no surprises to residents when they move out. When you do move out and there is property damage or cleaning that wasn't completed residents are held responsible according to the lease contract and move out charge list that is provided. We do send notice a week prior to residents notifying them of quarterly inspections. We did speak with you regarding your inspection and the fact that you were dressed when we entered your apartment. The elevators were not broken the full month of July. There was an incident where the elevator had a repair that was needed and it was completed with 2 business days. We also had signs posted to let residents know to not hold the doors open as this causes the emergency safety sensor to be activated which shuts the elevator down. We do have pest control that is provided to residents and if pest control is needed residents can request service. We also have a schedule where apartments are sprayed on a quarterly basis. We do have a noise policy and enforce the policy. Residents can submit a noise complaint and our office will notify the responsible apartment and take necessary action. We are connected to the Oconee Greenway which is a wonderful walking trail to take dogs. We also have grassy areas in the front, back and side of our property with pet stations! I'm not sure where you saw the $1,500 sublease fee. Our lease takeover fee is a flat $300 fee for residents. We also have no record of police removing anyone from apartments. The gates did need repairs on a couple occasions from storm damage. Unfortunately we cannot prevent strong wind from pushing the gates open and breaking the arm. We did work with our vendor to have the necessary repairs completed as fast as they could come out. We do thank you for your time and hope this helps clear any confusion. If there is anything else please feel free to reach out to our office.