Bell Terminus Apartamentos

I am truly disappointed in this property. I stopped by today July 14 for a tour at 11am. But the apartment I was interested in had just been applied for. The next option she, Brittany, said was a 919 sq ft 1 bedroom apartment not available until end of September. She told me to complete an application, gave me the unit number and everything and I’ll be good to go. So I left, went to check into my hotel like under half a mile away, and completed the application. I paid a $125 application fee then... called to make sure the application was received. When I called Brittany told me someone else applied of the unit and it’s first come, first serve. And I’m like how? I just came by. You can’t do applications on site anymore. But why would you tell me to apply if there was no way to reserve the apartment for me. Then i asked for a refund. She said she couldn’t process one and I said no way! I didn’t elect to donate anything to your company and that’s completely unfair. She transferred me to a manager. I spoke to the property manager and he agreed to give me a refund saying they can’t hold a unit just because someone comes by and expresses interest. I told him that’s not true at all. Once I was given the unit number and told you I was interested, the unit should have been off the market. Lee mas

Shortly after the new management team took over, they forced us to use a "reputable" (1.5 star on Google) delivery service Fetch so they didnt have to handle the packages themselves.

It took Fetch days to notify me a package is ready to schedule a delivery. And they are constantly late or simply not show up during the scheduled delivery window. Their customer support is non-existent -- no phone or live chat, only a useless chatbot to open a ticket for you and you're under their mercy to decide... when to reply you.

They messed up so many times that instead of the excitement i'm always under stress when expecting a package.

When i brought up my experience to the management team, they simply dismissed my problem, claiming "it it a reputable service", "you're the only one". And ultimately stated that it none of their business. Yeah they forced Fetch on me but it's my problem to handle it.

STAY AWAY, they dont care about the residents, they only want to milk money from you and shut you up. Lee mas

My HVAC went out on November 7th, 2021. It has been 70 days, or two and a half months since the time of this review that I have asked Bell Terminus time and time again to please fix my HVAC. All they do is give excuses about delays and have not made this a priority.

We just went through a snow storm and they expect a little heater to heat up my entire apartment?

They essentially put a band-aid on the issue and moved on. It's insulting.

These are not safe living conditions and Bell Terminus... has not cared at all to fix my situation.

STAY AWAY. Lee mas

My husband and I actually lived in three different units within Berkshire Terminus--it was an amazing place to live in the beginning. Then incidents started occurring, such as someone attempting to pry open our door with a crowbar while we were on vacation, our new patio furniture getting holes burnt into it (numerous times) from the tenants above us, vomit covered in dollar bills in the hallway...the list goes on.

We started looking for a new place to live when our neighbors showed us photos... of the homeless person living in the storage closet with direct access to the tenants' front doors.

The tipping point was when management tested the fire alarms for hours, failing to notify the tenants in time to remove our pets. Having experienced these alarms first-hand, I can only imagine the permanent hearing damage my pet has suffered due to management's willful negligence. You could hear the dogs in distress throughout the building when I ran in to retrieve mine; it was horrific.

But it didn't stop there. 8 days prior to our lease ending, we entered our apartment to find that someone had intruded into our home, stealing our belongings. The perfect end to our 3 year relationship with Berkshire Terminus. Management located our belongings in black trash bags within the apartment complex's storage room--meaning an employee had broken into our home and had stolen our possessions.

The lower rent cost and free parking may seem attractive, but trust us and choose anywhere else to live! Lee mas

The only good thing about this complex is the great location in Buckhead and close to the Marta station. After that, the complex is not well kept. It's always dirty. The elevators are dirty and smell so bad. All type of waste remain there for days. The garage doors are always broken and all type of people including homeless people hang in the apartment common areas. The front entrance door is often broken and anyone can push their way into. There's a reason why the prices of this complex are... competitive compared to smaller apartment in Buckhead areas, it is because people are always running away from it.

I lived there for 3 years and it went from bad to worst. Forget about using the barbecue grills, they are always broken and there are many cockroaches all over the grill. The pool is always closed even in the middle of summer.

If you like cleanness, smart and courteous management office, safe place to live, please STAY AWAY from this place. The leasing agents and manager are all terrible. Lee mas