7/9/23
Don’t move here
Management does not care about your safety and the security of your apartment. The day my husband and I moved in, they gave us the wrong keys for both the apartment. We informed Jonathan that we would be going on vacation for the next 2 weeks, he said that was fine, he’d have the locks replaced and new keys left in our mailbox. That should have happened the same day, it did NOT. My husband and I returned 2 weeks later to discover the locks had not been changed and our apartment had been unlocked... for over 2 weeks! The next morning we got up and wanted to go run some errands. Only to discover our car had been BOOTED for “not having a parking sticker” which we did have. Additionally our make and model of vehicle is listed on the lease, nobody thought to check either of those things before booting us? That was on a Saturday and it took calling emergency maintenance like 3 times to get that resolved, our car being booted caused me to have reschedule two DIFFERENT job interviews/auditions. Luis, maintenance guy is absolutely amazing and made sure we got out locks replaced first thing Monday morning, and spoke to Jonathan about not letting him know those locks should have been changed.
In the time we’ve been here (barely a month) on multiple occasions entry into our apartment has been attempted. This is due to management giving out the wrong apartment number to both new tenets/applicants AND contractors. This has happened quite a few times. Generally speaking, my husband and I tend to leave the door locked, even if we are inside. But the problem one, we have a dog who is afraid of strange men and I wouldn’t want to freak out and get hurt or run away, two I typically home by myself during the day because my husband is at work and I work evenings. What if someone entered my apartment and I was in the bathroom? Or walking the dog? I sent management an email expressing concern for this recurring issue, calling the lack of attention “unprofessional.” I received the following response from management, 2 days after I originally filed the complaint. “Good morning,
I am so sorry for the confusion. I do not believe it to be unprofessional though. Humans make mistakes, unprofessional would be us doing it on purpose.
we will try to get it right in the future, thanks for your email.”
Since management doesn’t think that’s unprofessional, we’ll see what the Better Business Bureau and the upper management at Westhome co think.
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