The Legacy at Druid Hills

I have never written a review for anything in my life, but after peak frustration, I'm here to share my experience.

I've lived here for 2.5 years now, and the problems started at move-in. My unit was not ready for move-in - the kitchen backsplash was falling apart, the light fixtures were falling apart, and there was a deeply ingrained smell of marijuana that would not air out, even after two days of leaving windows up and airing out the apartment. Even after complaining, the leasing office and... property manager resisted. When I finally mentioned that my job has a strict no-drug policy, and I can't go into work smelling like marijuana, they finally moved me into another unit.

Unfortunately, the problems have not ended since. The new unit had some power outlets that would die, even with electricians working on it at move-in. The towel rod and medicine cabinets in the bathrooms were disgusting and even after creating work orders and calling the office many times, they are still not fixed completely!! The water temperature in the shower fluctuates wildly, even without me touching any of the knobs. I reported on this issue many times, but they still can't fix it.

The shower was not working at all for about a month, and I kept calling and complaining before it was finally fixed. Part of the delay was that some members of maintenance staff couldn't access a key to my apartment and they disabled all phone lines after hours so I couldn't report or contact anyone in the office at all!

The roaches are a constant. I had rats outside my building. My last straw was asthma related exacerbations due secondhand smoke exposure from a neighbor smoking indoors. Even after pleading with the property manager that I can't breathe freely in my unit, they will not let me vacate without a penalty. I am so desperate to leave that I'm vacating early, even with only three months left on my lease.

As I said, the new staff does seem slightly better, however, the buildings are so old and GoldOller being an investment firm, stay away from this place. With rents stabilizing now (better than 2 years ago), this place isn't worth it. Corporate office just doesn't seem willing to truly invest more money to improve this place. There's just 2 resident relations employees servicing a very large complex with very old buildings. They just can't keep up, even if the local employees have good intentions. They also seem unwilling to pay for more/better maintenance staff.
Lee mas

I moved in October 2023, first off the apartment I looked at, and was told that was the one I would be getting ended up not happening. When I came to give my deposit, I was told they switched apartments for an unknown reason and had to put me in another one. The new one was cool but once I moved all my belongings in I soon realized there was a roach problem. After making constant work orders, no one came, I was spending money to help the problem, but no luck. Long story short I moved out, the... location was good but the headache was worse.....don't waste your time folks. Lee mas

I moved in my apartment June of 2022. Because the pathway to the one bedroom model was blocked, I was only shown the two bedroom model. I was never told that my apartment would not look like either model. Upon moving in, I was shocked at the shack I was given. My first battle was with fleas. I do not own a dog nor did I own one while living here. When I asked about the apartment bombing my place they said they don’t do that. I slept in my car for the majority of my first 2/3 months here. In... addition, my sink was not draining properly when I moved in. I had to wait about 3 weeks before anyone came to fix it. Then I was told to make sure I don’t let nails go down the drain. Hmm. My towel rack in the bathroom could barely hold up a fly. I complain but no one ever came. Towards the end of my time I discovered mold growing in my pantry in April of 2023. I made the property aware and it still was not taken care of by the time I moved out in august of 2023. Overall I would suggest not moving here unless you want a headache. This is not the only Goldollier community in GA that has problems like this. I hope they become fully staffed in the future and they are able to fix the problems now. Lee mas

No management at all. Car wash and pools only for display to fish new residents. Trash valet worse than the pile that ends every day. If you recycle they will trash it. The gym has no AC/HEATER and the GDOT will start soon construction in I-85 plus the new hospital will make it impossible to get in and out of the property.

This is a follow up review of this property. When I moved in at the start of a new year, that process was comparatively smooth; the location and price point were very competitive, so the property age and many internet review warnings about unresolved maintenance didn't discourage me.

After being a resident for seven months, however, the review has changed from five stars (again, for price point, location, and application process fluidity) to a three star (that might actually need to be a two... star). The apartment would have to be in a worse location, have more routine criminal activity, and be even less maintained to justify a solid two. Those things acknowledged, this (barely earned) three star has a lot to do with the Legacy's current response time to maintenance requests. As has been routinely noted in reviews posted in the months leading up to the writing of this review, the Legacy's response time on maintenance requests is nearly non-existent. In seven months, I have only received service on one of nine requests which ranged from from moderate to serious importance. The lease states that Gold Oller doesn't have to be in a hurry to repair any damages that don't make the property unlivable, and Legacy maintenance seems to take that very literally. I'd be less critical of the Legacy if they didn't have the habit of ignoring your maintenance requests (in the resident portal system) for days; arbitrarily labeling them "in progress" for weeks; and then randomly marking them completed before ANY work is ever completed, or any communication is given about when that work can/will be done.

If you are individually good with residential repairs and don't mind paying for maintenance service which is unlikely to be delivered, this property might make sense for you. If you want repairs to be made to your property when they occur, however, and you cannot (or will not) make the repairs YOURSELF, this is unlikely to be a good fit for you as a tenant. Lee mas