The Overlook Sandy Springs Apartamentos

DON'T BELIEVE THESE FIVE-STAR REVIEWS THEY LEAVE HERE. I want to convey my deep feeling of outrage. I've been residing in this place for three years, which has turned into a disgusting place. The smell of marijuana is everywhere. Every time we need maintenance, it's like stepping into a horror movie. We encounter issues with indifference and complete neglect. But they excel at forcing you to pay for services we don't even use. I pay $30.00 for garbage collection, yet I have to take the trash to... the dumpster myself. We pay an online fee to pay the rent. We pay to pay. I used to love living here when it was the RADIUS. Today, I absolutely despise living here. Next to my house, it has turned into a junkyard for unlicensed cars from a dealer who comes here every day to dump more cars. Their only concern is getting your money. I don't recommend this place to anyone anymore. I've been without heating in the winter for 12 days, without air conditioning in the summer for 15 days, and now I have a leak in my laundry room that's only getting worse. It's been three days, and I haven't received any attention or a visit from the maintenance technician. They seem to be waiting for the ceiling to collapse before taking action. Lee mas

TODAY I HAD THE WORST EXPERIENCE AT A COMMUNITY.....I have been residing in this community for three years since the time of RADIUS, which was the best period I experienced in this community. The staff at the RADIUS office in the community were exemplary, professional, polite, and competent. However, with the new owner and management, this condominium has been deteriorating in every aspect. Today (07/11/23), I visited the office to seek a solution to a problem I have been facing in my apartment... for the past 10 days (since 06/26/23), namely a water leakage in my air conditioning unit, resulting in a soaked carpet. I was received by the management assistant, who acted as if she was doing me a favor by addressing my issue with rudeness. Later, the manager joined the conversation and further displayed rudeness instead of resolving the problem. The manager even attempted to eject me from the office because I didn't accept their rudeness. It felt like I was facing a gang rather than professionals. I had to exercise great self-control to avoid losing my temper, as my 9-year-old daughter was with me, witnessing everything. They persistently tried to prove that I was wrong in expressing dissatisfaction over waiting for 10 days without a resolution to the problem. The professionals at the community office may appear friendly when you're leasing the apartments, but once you do, the horror show begins. They are unqualified, unprofessional, and rude. Today, I would not recommend this community to anyone. Lee mas

The worse complex ever! From the bugs, roaches, having no heat, then having no ac. Maintenance request take over a week and several have lead to file a complaint with the state. The turnover in the office is ridiculous along with the fact no one ever answers the phone. Dog stool everywhere. The pool has been closed all season along with no update as to when it will be open. Neighbor are the worse. Dirty and blast music all day and night long.

We have had trash dumped behind our building for months now. I have put in multiple tickets in and they close them doing nothing about it. Someone will respond to this saying to call this number... guess what I have and nothing gets done. I have put in 6 tickets and called. No one cares enough to try.

Place has trash, glass, and sometimes condoms right in your backyard. Cheap rent but you can definitely see why with the trash, pot holes, and plumbing issues. Not enough room to write about... leaks and bugs (summer time ground outside covered with big roaches due to all the trash) Lee mas

I would NOT recommend anyone to live in these apartment homes. Maintenance is very slow and sometimes will not show up. I called about a clog toilet about 2 weeks ago and they never showed up. I had to get it fix myself and pay a separate cost. Secondly, these apartments have a lot of roaches and spiders. I called for pest control last week and they didn’t show up so now I have to wait another week. I am looking to get my own pest control to show up. All in all, do NOT waste your money at these... apartments. The service that you pay for monthly sucks.

-Sydney Lee mas