Windsor Old Fourth Ward Apartamentos

Calling upon the maintenance team has always been a painless process. The portal is easy to use, they show up within one day, and they get it done. While they’re here, the work efficiently, are abundantly friendly, and are always helpful. The experience makes me as happy as I can be for someone who’s in need of maintenance.

The office is rarely of any help. They work when they want to, and the mailroom is a disaster. We had hundreds of dollars worth of gifts from our wedding registry stolen, and the office said nothing of it and wouldn’t provide security footage of when they were allegedly delivered.

Daniel and the maintenance staff are doing a great job!

DO NOT LIVE HERE.

1. PESTS
There are german roaches in this building and we had a serious infestation in our unit in summer of 2023 due to mismanagement by Windsor and dirty neighbors. Despite paying a required pest-control fee monthly the pest control company contracted did not come to our unit for weeks and I had to research, buy, and implement treatments myself. The leasing office was extremely non-responsive and hard to reach during this time. I was only able to get a response from the... leasing office team once I reminded one of the agents our unit was directly above his and the problem would likely affect him as well (lol)

2. EVERYTHING IS BROKEN
1 of the 2 parking gates has been broken for nearly a calendar year. 1 of the 3 elevators has been broken for 90% of the time i've lived here and at least 1 other is reserved or broken way too often. The fire alarms go off frequently during the day and take hours to shut off. There have been packages stolen from the mailroom. The units are mis-wired and we have had issues with the circuitry in 2 different units on 2 different floors of this building. This is a serious fire hazard and Windsor would mark maintenance requests as "completed" without ever visiting our unit.

3. WINDSOR CONTRACTS A THIRD-PARTY TO TICKET LEGALLY PARKED RESIDENTS IN THE GARAGE
Numerous residents have gotten $55 tickets for "not having their Windsor issued parking pass displayed" when it's clearly visible in the pictures the company provides as "proof" and then had their appeal for the fine denied. This is on top of charging for guest parking (NO other buildings in the neighborhood do this) AND the gates to the garage being broken.

4. AMENITY SPACES ARE DIRTY AND POORLY MAINTAINED
All grill brushes are broken/missing, the pool table is destroyed, gym equipment is broken. Not to mention we pay a "lifestyle fee" monthly to maintain these spaces AND residents are additionally charged utilities for common areas.

5. UNITS ARE RENTED IN DISREPAIR
When we moved into our unit one of the kitchen cabinet doors was missing. It took almost 3 months and a ton of diligence on our end to have the cabinet door replaced. Other residents in the building have had similar issues/delays getting appliances such as dishwashers, garbage disposals and washing machines kept in working order.

This is a trash complex in an amazing neighborhood with a ton of other options- choose one of them instead! Lee mas

This apartment is not maintained well. One of the three elevators has been down for nearly a year, gym equipment is regularly broken and not repaired, one of the two parking gates was out for 6 months, maintenance takes forever to respond to requests, fire alarms go off for no reason at all, management does not communicate with residents ever. There is a reason why people have been moving out with occupancy rates lower than neighbors. Stay away.