The Ren Apartamentos

Hallways never get cleaned. Gates or access doors broke for years. Homeless sleep in hallways and empty apartments, bathe in pool. Garbage picked up whenever, can sit in hallways for days even though you pay for pickup. Dog poop all over garage. Place is filthy. Management rude as heck. Don’t ask questions cause they will get nasty with you to the point you want to snap out. Don’t do it.

Have been here for 3 months and regret it:
1. Roaches- asked for exterminator to come multiple times from the first week we arrived
2. Apartment was not clean when we got it- asked for it to be cleaned again before we moved our stuff in
3. Incredibly noisy upstairs neighbors- this far management has done nothing. “Well we can’t be sure where it’s coming from because noise sometimes travels”
4. Almost all public areas always smell like weed
5. The trash room. Wait till you see it.

I moved into this apartment complex in April 2020. Since I’ve been here the gates have been broken I have not been able to utilize my fifth floor parking deck that I purposely chose to live on to have easy access to the highway. On top of that the fire alarm goes off at least twice a month without any reasoning for at least 20 minutes or more. This is an inconvenience and the property has not tried to accommodate residents with all of the issues that have taken place. I’m not sure if they have... switch management but it was definitely not like this when we first moved in. Trash is constantly everywhere on the parking deck and upstairs leading to the apartments. The elevator is always broken which is again an inconvenience for people who have to carry groceries up the stairs because the fifth floor parking deck is closed. At this time breaking the lease may be option because this is just a disaster to live here. I’ve had several friends try to move to this apartment complex and I’ll turn them around because I have experience so many issues in the few months that I have lived here. I wouldn’t want anybody else to experience what I’m going through right now and we paid a decent amount of money to live here. You can never get to an actual live person on site because the number goes straight to an off site call center. They tried to help you as best they can but since they’re not on site what they can do is limited. if you want to complain to corporate they don’t have the number you had to ask management for the number which is very weird being that this is an apartment complex that has a lot of issues. If you’re interested in moving here I suggest you keep looking and save yourself the trouble do not move to 2924 Brookhaven.
Lee mas

I have lived here for over 5 years and I feel as though I am not appreciated as a resident. I have only lived here for so long because moving is a hassle, but I can assure you I will not be renewing my lease here. I know they have had several different management companies, but I have had a poor experience during my time. I am a leasing agent for another company, so I know the day to day and what’s expected. The lack of response time and lack of customer service is unacceptable. I rarely ask the... office for anything and when I do, they make it seem like I’m bothering them and they do not communicate with each other. Good luck with getting them to answer the phone or respond to your email,
once you are a resident. Any property you live at will have it’s fair share of issues, so the fire alarm constantly going off and the gate always being broken doesn’t phase me as it does others. The only positive I have is the maintenance team is extremely friendly and VERY responsive to requests. Lee mas

There is always a problem which management springs on at the last minute.. the parking garage gate rarely works. For weeks management has been saying not to park on certain levels for “maintenance” but no maintenance has been done.. now parking is over crowded. The fire alarms are ALWAYS going off, always. The hallways smell. The up keep is not that great. Definitely would not recommend living here.