11/2/25
beautiful apartments horrible staff
Bexley was beautiful when we first move in but as always after some changes up front the whole property takes a loss. The staffing at the front is all over the place with misinformation and outlandish fees. They really don’t understand how things work and cost tenants more money. Paid to break my lease and was hit with more charges after the leasing agent told us something totally different. They don’t take accountability and are very passive aggressive. Property has dog poop all over and is in... a construction zone for 2 years. Mud everywhere. But the apartments are very nice but walls are very thin and if you have a noisy neighbor you just have to live with them. They won’t do anything but tell you to keep a paper trail but tell you they cant do anything bc it’s he say she say no matter the severity. The manager is very passive aggressive and nasty if you actually have an issue. Very disappointed bc they will sell you when you view it. Make sure you tour the property good and look around. Valet trash isn’t consistent. Be sure to get everything in writing bc the manager will use it against you
Reseña de Apartments.com
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Administrador de la propiedad en Bexley Exchange respondió a esta revisión
We’re really sorry to hear that your experience didn’t go as expected. We always aim to be upfront and provide a great living experience, so it’s disappointing to hear that you felt otherwise. We know changes can be frustrating, and we’re always... working to improve communication and keep things running smoothly. If there are ever issues with valet trash, pet waste, noise, or anything else, we appreciate it when residents let us know so we can take care of it. If there’s anything we can do to clear up any outstanding concerns, we’d be happy to chat. Feel free to reach out!