Trails at Flat Rock Apartamentos

Old and outdated everything. They send rude emails everyday to residents essentially talking down on us like we’re peasants. Bugs everywhere. They send out emails in regards to specific dog breeds but every dog you see is that of what is mentioned not allowed. The parking lot is falling apart. The areas around the walkways smell like urine because people don’t care to take their pets away from the building to handle their business. The kids playground looks like it hasn’t had a $3 bag of mulch... put in there since 2009. The manager is snooty as can be. I was charged an extra month on the garage rental and they said there’s nothing we can do about it now because we don’t issue refunds. Well low and behold, I got charged a second time and was issued a refund. The paint on the cabinets and doors don’t even have primer. I would look at a couple other places before considering this one. This place needs a bath and a timeout. Lee mas

The rent is too high for the quality of apartment the same stuff breaks over and over no equipment in the gym works

This place is terrible! We pay for a renovated unit and have a classic unit and there’s nothing that can be done about it. Our dishwasher haven’t worked since we moved in (have mentioned it 5 times, moved in July 2019) our hot water heater has leaked twice in the last two months so the hallway is soaked. The carpet is so wet and it smells.. they have stray cats EVERYWHERE! The garbage is at the front of the complex and it piles up so high that it’s all over the complex. They change management... too often for anybody to keep up and the guy who was in office promised up that we’ll be moving into a new unit only to find out those are leased out.. the only benefit is that I have A roof over my head but I would Much rather stay somewhere else .. don’t waste your money, it’s not worth it!! Lee mas

Nothing gets done. And they always have an excuse for everything

Run, Run, Run as far as you can...This place has new office managers every other month. There are 38 images posted on this site and 11 of them are inaccurate, either does not exist or looks nothing and I mean nothing like the image. Most of the amenities are not in service, no pool, no basketball court, no car wash area, and I still have not located the business center or club house. What you will get is plenty of stray cats, an overfilled dumpster, trashy parking area, and paper thin walls. ... It takes several weeks to resolve any maintenance issues. My refrigerator was not cooling and it took them approximately three weeks before replacing the refrigerator. I was told they would compensate me for the groceries that was destroyed, but I never received that because of course management changed and there was no reconciliation of it. My air conditioner wasn't cooling and the maintenance guy told me I should turn off the ceiling fan because it prevents the A/C from working.. I could not get in my mailbox for 2 weeks because they did not have a key. I have made complaints with new property manager, but she seems as if she is too afraid or could care less regarding any issues (very insensitive). I would not recommend this place to anyone. There are other places within minutes that may cost a few dollars extra or that is comparable in pricing with far more better services, benefits, amenities, and management. Broke my lease to get away! Lee mas