Grayson Park Estates Apartamentos

I’ve been in Grayson Park Estates almost five years now. I initially moved here so that my son could attend to Grayson high school. Although he’s graduated two years now and has started his path, I remain in Grayson Park Estates. Mostly because of the friendliness, the peaceful environment and the great team. Recently, the team has moved on two different properties but one person that has been so helpful over the years even during the difficult times that Covid brought has been Dionne . She has... always been a phone call away and extremely helpful in all matters. Lee mas

Good afternoon I’m giving 5 stars to GRAYSON park apartment for their hard work and excellent customer service to all the management team and staff and also maintainace ms Vilma very hard worker always respond on time for any apartment emergency thank so much for all your hard work .

Grayson park estates apartment is great place to live, community is nice and the office staff are amazing and helpful. Everyone has an amazing heart stay by the office and rent your next apartment here your going to love it here

Grayson Park Estates is a wonderful place to live. This is a quiet community and very clean. Whenever you encounter a maintenance issue, the problems are immediately taken care of. The office staff is extremely professional and caring. If there any way they can assist your needs, they go over and beyond to assist. My daughter became ill which caused a hardship on my family. Dionne took the time to listen to my concerns and issues and was extremely understanding. I understand that the... office staff is not the owner of the apartment complex, but when you are going through something having an awesome management team really helps. Keep up the Awesome customer service!!!! Lee mas

I just want to say if you are thinking about moving to Grayson park estates think again. I want to start by saying this is my first time ever writing a review on the internet. This is by far the worst experience I’ve ever had with a place of living. My ac was out for the past two weeks, with temps reaching 87 degrees. They went through temporarily fixing it and refusing to call someone out. After a full week someone was called, actually three companies and they went with a “previous maintenance... manager” to fix it which he finally came out yesterday and said it would be working. Finally I think it’s fixed today after them searching for the cheapest person to do a quote.

My son and I have eaten out for the past 11 days slept on a “model home bed that they offered us after almost a week with no a/c not to mention it was set on a timer for the first few days where we had no power after 9pm until 9am.

The manager decided to compensate me with a portable ac unit that blows out hot air, she also gave me a $50 gift card to Kroger after begging for compensation.. I even showed pics of how most of my food went bad from the heat getting into the fridge. My sons piñata is full of melted candy for his birthday! One night I was actually checking on him bc it was so hot in our apartment.

This is the second horrible case I’ve dealt with #1 was being told by neighbors drug dealers lived in my apartment previously and they would not come to do anything for about a month to treat the strong smell of marijuana which everyone smelled and asked if I had been smoking right when walking in as a visitor.

I know people will have positive and negative things to say to me about this post but I would love to spread my opinion and peace of mind.

If this situation was handled properly this wouldn’t be happening! Can not wait to move out of here. What a miserable two weeks.

Please share!!! Lee mas