Barrington Hills Apartments

Customer service was not the best, needs work, plus the neighborhood unsafe

We recently moved into a 3-bedroom apartment, and while we’re mostly satisfied, a few things could have been handled better. Upon moving in, we noticed the toilets were loose, and the screen door broke off as we tried to close it. Thankfully, maintenance was quick to respond, and the gentleman who came to address the issues was very courteous and efficient. We’ve primarily worked with Denise, who has been incredibly sweet and helpful throughout the process, which made the transition smoother... .

That said, the trash area is a significant downside. It’s an eyesore and really detracts from the overall appearance of the property. While I’m not sure what the best solution is, it seems to start with the residents, as I’ve noticed trash left on the road rather than properly disposed of in the designated area. Additionally, there’s another pool area that could use some attention—perhaps it could be repurposed into something more useful, like a basketball court.

Overall, we’re content with the apartment, but there are a few areas for improvement. Lee mas

The leasing office doesn’t care about residents, especially the manager. Trash is always full, gate is always broken, apartments are run down. Maintenance staff is friendly but that’s the only positive

Please don't move here. ***don't move into building 3430*** Hands down, the worst housing experience I've ever had. We lived here for a year and a half and had to break our lease because our apartment became infested with roaches. Crawling up the walls, falling from ceiling into food, etc. The leasing office refused to do anything about it besides just sprays. The dumpster is always overflowing and rat infested. We didn't have a mailbox for the first 10 months we lived here and they didn't tell... us this until we were already moved in. We were moved into a unit that did not have a water heater so we didn't have hot water for the first week. Residents blast music at all hours, dogs off leash, pool closed all summer. The leasing office is incredibly rude and will not return phone calls/emails and have no interest in actually helping residents. Oh and water bills are at least $100 per month for just 2 people. Lee mas

the maintenance team are well in tune, they are very respectful
and always make sure that all things are working well