The Margo Apartamentos

I came here because of three mangers prior. They were honest. I have been here since Sept of 23. Gone through three managers saying we are working on the issues….

If you have an issue in your apartment there is a bandaid applied or your ticket gets closed and never addressed.

The trash is an on going issue and is never addressed. Some free facilities…. NOT TRUE!

Our amenities are subpar. The pool deck got remodeled and had water fountain features… they don’t work. The filtration system in... the pool … does not work. I was advised it was cosmetic. They shock the pool and it looks cloudy because their filtration system DOES not work.

The grills are filthy …
We have these TVs where they are all around and in the club house that internet connection is low and does not work…

LOOK SOMEWHERE ELSE! Lee mas

I am a former property manager myself, PLEASE TAKE YOUR MONEY ELSEWHERE! I only lived here 5 months and it was 5 months too long!

- I signed my lease 2 months before my move in date. I was doing an out of state move, and the management team knew this. They called the day before my move, stating that if I didn’t pick up keys that day, I could not move in. Even when I told her I was 2 states away, they didn’t care. I had to get a friend who just had surgery, to go pay and pickup keys.

- When I... got inside the apartment for the first time, it was filthy. Management tried to say it was clean when they left it, but when I told them I have timestamped photos and videos of it being the second I moved in, they agreed to have cleaners come out. LIE that never happened.

- YOUR PACKAGES WILL BE STOLEN! In the short 5 months I lived there, I had at least 6 packages stolen. The management does nothing and their cameras don’t work.

- YOUR APARTMENT WILL BE BROKEN INTO! I put a doorbell camera up after packages were stolen, and we caught someone trying to break in the apartment. This was the final straw. Luxury apartments NOT.

- The building is filthy and has ROACHES! I’ll add pics if I can. Trash room always full of trash to where the door won’t close. Food left around building for DAYS.

- The app they force you to use to get into the building DOES NOT WORK. You will get stuck outside, or if your phone ever dies, if your cell phone service isn’t working or SOMETHING, you can’t get into the building.

- The property manager LIED on camera, I recorded every interaction with them. I will be filing suit and have police reports for everything! Please take your money anywhere else. Lee mas

I recently moved in to the Margo Apartments and had an amazing experience. I looked at about three other communities in the Sandy Springs area. Each had similar pricing and amenities. What stood out with the Margo was the level of Customer Service I experienced with Ensenada and Taisha. I had lots of questions and each phone call was answered and every email was responded to. I was able to visit and take a tour and loved the amenities and location. The move in process was simple and... seamless. I would definitely recommend this community and am proud to call the Margo my new home. Lee mas

The new gate system is dangerous, especially for women.
The Margo uses a new gate/door system that allows residents to access the building with a phone app.
If by any chance, you drop your phone, lose your phone, break your phone, are waiting for a replacement phone, drop the phone in water you are LOCKED OUT OF YOUR APARTMENT!!!

Incident #1: I was in a car accident. The phone fell into liquid and eventually died. I have a backup phone in my apartment for emergencies but of course I could not... access it. So getting out of the hospital with minor injuries, a friend drove me home late at night. I could not get in for an hour, when someone that I knew from the apartment let me in.

Incident #2: Yesterday, the app stopped working, because of a tech issues and the office was not open. I was walking back from Kroger late at night and someone was talking/trying to hit on me. I COULD NOT GET INTO MY BUILDING! Thank goodness I was ok, but this is a hazard, especially when it is late, or it is the weekend and the office is not open.

Unlike other apps, when there are technical issues, it is a minor inconvenience. When this app breaks, or something happens to your phone YOU CANNOT ACCESS YOUR HOME!! It's worse on the weekend because the office may be closed.

Suggestion #1: Some kind of one-time key card only to be used in emergencies, which then is useless afterward (or like a 24-48 hour time period) to allow for residents to get another phone, get theirs fixed, etc).

Suggestion #2: A number to call where a door could be opened remotely.

Suggestion #3: The ability to have someone that does not live in the building get a temporary access to let a resident into their building.

I understand that this app is made protect the residents from unwanted visitors, and to be able to keep track of who can access the building, I get that. In a perfect world, this system would be wonderful, but there needs to be built-in protection in emergencies when things don't go perfectly.

Management should make safety more of a priority by implementing a system that allows RESIDENTS access their homes in emergencies.
Otherwise, this is a great place to live.
Lee mas

The worst experience ever, I find roaches coming under my front door from the hall. Staff is rude and incompetent. It was bad when it was square one. It’s worst as the Margo to the point that I want to cancel my lease. Never been so disappointed.