17/11/24
Verified Renter
For the price we pay to live in a nice area and have a nice complex Homeless people are ruining living here. They are flooding the neighborhood with a homeless camp right across the street. They dig through the trash constantly and will be aggressive if you walk by, my wife walks our dog around the neighborhood and now it is unsafe because they are aggressive and mean. Staff has messed up my paperwork multiple times giving me extra bills or not the correct amount, and giving away my parking spot... I pay for and almost having my car towed. You can never go to the pool because it’s either down for maintenance or people go there and just let their kids run around unsupervised. Overall this used to be a very nice place and now it’s terrible and has seriously gone down hill and is not worth the price of what they are having you pay.
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Administrador de la propiedad en Kapolei Lofts respondió a esta revisión
Thank you for taking the time to share your experience. We sincerely apologize for the challenges you’ve encountered and the impact they’ve had on your time here. We understand how important it is to feel safe and comfortable in your home and... neighborhood. While the area outside our property is mana ged by city and county officials, we recognize your concerns and encourage you to report any aggressive behavior to law enforcement, as they are best equipped to address those situations.
Regarding your concerns with our staff, we regret any errors that have occurred with your paperwork or parking spot and would like the opportunity to make things right. Please don’t hesitate to contact us directly so we can review your account and resolve any outstanding issues.
Additionally, we value feedback about amenities like the pool. Ensuring they’re enjoyable for all residents is a priority, and we’ll use your comments to address any necessary improvements.
We truly appreciate you bringing these matters to our attention and want to work together to improve your experience. Please reach out if there’s anything specific we can do to assist further.