The Ridges Apartamentos

We’ve been having an issue for months about the bathtub. Our water keeps leaking from the faucet of the bathtub, which makes our water bill go up, and our water isn’t even coming out of our shower head anymore. I have made many reports for maintenance and even messaged the property for assistance on fixing this issue and we never get anyone to come out to have it fixed. I have tried multiple times and have even called and there has still been no fix.

Long story short - DO NOT RENT here.
What we have here living now:
- mold spots - mold spot was found under the window in the bedroom. They covered it with some paint,but it didn't help.
- wet spots and holes in the ceiling - almost half of our bedroom ceiling was wet and covered with small drops. In the living room a hole was found, the drops were falling from the ceiling like we live near the waterfall. Of course they can do nothing and doing everything right as the property manager said.... They cannot compensate us for having this issue and inability to use a large part of the apartment we paid for, and if we have any damage we were advised to use our insurance and it is completely not their problem. Fun fact: rent payments have nothing to do with our apartment usage! Like we're paying for something other than the apartment.
- roaches - we don't have so much, but it is enough. We find up to 5 every week, some of them are pregnant or were recenly, so it's never ending circle. And we definitely pay for pest control. Looks like their efforts are useless.
- no manager on site since when ??? - as I mentioned we're renting since May 2023, and the manager is never there. You need to call or make an appointment for the manager to come to the leasing office in the main building, or go to another fancy community where she is sitting.
- additional security deposit - may be not so relevant for the most of people living in the States, but I have to mention it - they charged us a double deposit when I moved in in December as I don't have a history in the US. I know enough families where husband or wife joined to the lease later than the spouse, no one ever asked for additional deposit. Considering all the problems we have, I just find it ridiculous. They think I'll break something, but the fact is I don't have to do anything, everything is already bad here.
- cheap paint - I don't know what type of paint they do use, but it looks cheap and has stains, mostly in the bathroom
- the faucet and shower head don't fit on the wall in the bathroom
- don't have a shut-off valve to block cold water in the unit - they said they cannot replace the valve as in this case they need to shut off the whole building
- windows are always with condensation - no matter if were have heat on of off, its cold or hot outside
- trashy surrounding - can be anything, even dirty diapers.
- dirty laundry at 7201, it is almost always with somebody's poo-p in the washer, dryer or on the floor. Lee mas

This “manager” wasted my time twice and no showed on TWO different scheduled tour appointments. Haven’t even lived here and was already greeted with heinous customer service and unorganized management staff. No one even bothered to reach out stating they were going to be late/no show. 0/5 stars.

I have lived at The Ridges for many years and have enjoyed it. However, in June of 2021 new management took over and while there are some "growing pains", they really are making this a great place live.
The property manager, Shelby, is very knowledge and attentive to all the residents. It has made a big difference having a responsive manager in the office as well. Even if she is out of the office, she ensures we have a way to contact her if we need something. I would definitely recommend The... Ridges. It's a nice, small community close enough to everything but far enough from things for it to be quite. Lee mas