Carol Stream Crossing Apartamentos

The staff is very horrible with communication. They do not answer the phone. The process of anything with them is a month long. We couldn't see the unit. until five days before moving in even after they said it would be available three weeks prior. The building 550 is very old and outdated. The roaches finally decided to make an appearance. My partner and I were upset considering we hadn't dealt with this until moving to Carol Stream Crossing. I asked if we could transfer units or break our... lease. Instead of us transferring they decided to send maintenance to our unit unfortunately have to stay here for at least 6 months before we break the lease. The maintenance people have no kind of respect. I was sent a notification that our apartment was serviced while I was out. When I came home, I was under the impression that maintenance already stopped by, so I decided to lounge in my robe in the comfort of my home. While I was on the phone with my boyfriend, maintenance stopped unannounced. When I said I was not fully dressed, he could have at least given me respect by stepping out for a moment. I was worried, but thankfully my boyfriend was on the phone with me the entire time. They don't complete work orders in a timely manner. We have only been here for a month and can't get into our mailbox. We have been sent off countless times. I hate living here and I would not recommend this place to even a homeless person. PLEASE STAY AWAY FROM CAROL ROACH CROSSINGS APARTMENTS
Best Regards~
Alicia Lee mas

550 Gundersen: Dark Metal Stairwells and Dark Hallways look like you're walking into a PRISON! Filthy and dark. Ambulances are there every weekend for the junkies overdosing. Filthy outside as well.

Very untidy, suffocating apartments, moreover theycharge you a lot.you can't see any of the corridor pictures here.

The highest rent I’ve had and the most filthy apartment I have ever had. The leasing office and amenities are *nice* but that’s all that is nice here folks.

Water gets shut off a several times a month for emergency repairs. There was literally a waterfall coming through the ceiling when it was raining ( and I did not even rent on the top floor). No repairs were made - they simply waited until the rain stopped and dried the floor. The next six months I got to watch mold and grow on the ceiling... outside my front door. This is just one example of how the property is falling apart and sadly not cared for.

Maintenance also barges in whenever they want even when you ask for a call ahead of time. I ended up keeping a security bar in the door as I do confidential work from home and even then they tried to enter. After several times of complaining about this, as my job and license were at risk, they finally stopped coming in unannounced.

AC does not cool the apartment. Trash lays around in the hallway and in the parking lot. I’m not even sure the hire someone to maintain the property other than mowing the lawn. I needed to add a month to my lease and they wanted to charge me $3000 for that extra month. I had to fight against this. I’m just grateful that I never found roaches as I know several tenants complained about this.

Just all around a misleading and miserable place to live. I have never been happier to move out of a complex. Lee mas

By far the most disgusting and unpleasant place to live. Trash and dogs poop everywhere inside and outside the buildings.

The mail room is horrible, people stealing the packages and nothing you can do.

STAY OUT OF THESE PLACE! Everyone by themselves here. NOT SAFE!